Company DescriptionAt Smart Solutions Technologies (SST) in Melbourne, VIC, we are a global leader in third-party IT technical support, dedicated to keeping businesses on the cutting edge. Our elite team of engineers works around the clock to ensure seamless system operations for clients worldwide. With a focus on quality, speed, and precision, we offer clear, reliable solutions that propel businesses forward.Job descriptionFreelance Data Center Engineer (Melbourne, VIC)Job Overview:We're looking to onboard Data Center Network Field Engineers to support our client's data centers in Melbourne. As a freelance Data Center Engineer, you'll be part of our on-demand ticket-based dispatch team. Your role involves completing specific tasks outlined in assigned tickets. While this isn't a full-time position, it offers flexibility and the chance to work with a global tech giant.Here's a quick summary:- Role Type: Freelance/Casual (not a full-time position).- Payment: Based on tickets received, with agreed rates (hourly, half-day, full-day) in AUD.-Work Details: - Tasks will be assigned via tickets (volume may vary – from 20 tickets in a month to none). - Tickets typically come with 1-3 days' advance notice to help you plan your availability. - Flexibility is crucial as ticket schedules are difficult to adjust.Detailed JD Below:Job Responsibilities:- OTDR, LSPM, BER, OSA(Optical Spectrum Analysis) & other fiber testing/cleaning tools(testing, configuration, reporting), provisioning, install cables or optics for new circuits.physical cabling, cable management, northbound cabling, (Fiber/Copper/Power).- Support network and server teams by assisting with rack and stack and running cables.Planned/Predictive maintenance or circuit migration support- Labelling, patching, and asset tagging activities, perform installation as needed eitherthrough physical or network medium.- Follow specific task instructions and provision necessary reporting as necessary andsupport either through phone, remote tools, or in person at onsite.- Conduct failure analysis, perform functional testing of entire system/Identify failedComponent, planned maintenance or circuit migration support.- Updating and recording of activities in relevant IT Ticket management system,coordinating and agreeing attendance time and date with key stakeholders.BreakFix/Technical Task List :- Testing of fiber, high loss/break fiber Identification by OTDR/LSPM/VFL. Cleaningfibers, replace the faulty optical cable. Installing loop backs, Optical Spectrum Analysis, BERtesting/MPO fiber testing etc- Inserting/removing media, replacing defective components, assist with fault diagnosisand investigation with RMA Processing.- Configuring remote access, basic storage array configuration, replacing faulty cables.- Rebooting routers, servers, storage devices or other equipment, tape managementand Maintenance- Providing loop-back cables to test circuits remotely, re-seating or replacingcomponents or cables- Power cycling, running diagnostics commands, conducting whole unit replacement.- Deployment/Inscope Configuration activities:- Servers (virtual & physical), storage & backup devices, server/routers appliances.- Hyper converged infrastructure, tape storage units.- Power distribution units up to 3KVA, UPS, earthing system, HVAC,- Network switches, SAN fabric switches, KVM Units, WAN optimization devices.- Firewalls, access points, routers, physical cabling, cable management withremote assistance to team.- Site Survey, Site Inspection and Site audit services with site maintenance & vendormeet services.Preferred Skillsets: Technical Experience:- Fiber/Data/Copper cable installation, maintaining & Testing of both wired, wirelessand Fiber networks include working with MPO fibers.- Infrastructure (Data center and network) hardware architecture as to understand theprocedure shared by L3 teams during troubleshooting, HS&E support.- Knowledge of router/server/client operations in a domain environment includingactive directory.- Understanding of current and legacy hardware Infrastructure platforms.- Good understanding of IT principles such as networks, hardware.- hands-on experience in installation and troubleshooting Infrastructure (DC & Network)equipment's, rack, and stack of the equipment/cable.- Hands-on experience in IMAC and break-fix activities related to infrastructureenvironment.- Ability to identify defective spares and replace them with provided good spares asinstructed and by physical observations.- Knowledge of TCP/I P standards and networking. Experience with Tape managementactivities.- Best practices control and monitoring of server infrastructure, familiarity with backupand recovery software and methodologies.Preferred Skillsets: Project Management Experience:- Task queue management, governance (SLA/KPI management, problemEscalation/RCA/CAR), external vendor management.- Customer facing skills, able to communicate clearly and effectively both with clientand the customer.- Logical and analytical approach to work, accurate documentations.- Independent working and manage team, as well as collaboration with team members.- Intense focus on quality work, productive, proactive and efficient.Work Experience:- Years 5-8 years of Data center infrastructure, enterprise IT infrastructure or equivalent.- Years 3+ Years of experience in fiber cabling, and testing of Optical fiber cable by OTDR,LSPM, and other fiber test tool, BER test, OSA(Optical Spectrum Analysis), Traffic detector,installation, configuration and troubleshooting of low-voltage electrical system "AC")/("DC")power, Ethernet cabling,Equivalent Qualifications:- Education BSc. degree in computer science or related field or equivalent associatedegree (A.A.) or equivalent from three-year college or technical school with an emphasis inelectronics required, bachelor's Degree preferred.- Certification CCNA, Network+, CCNP, CCDP, CCIE or equivalent with fiber testingcertification.- Tech certification knowledge of ITIL and experience of working within an ITILenvironment would be preferred.