Maintain a complete knowledge of and comply with all departmental policies/services, procedures/standards, ensuring all team are also compliant. Primarily focusing on F&B daily operations while overlooking other departments/areas.Maintain complete knowledge and abide by NT Health/Gaming/Liquor Licensing regulations and acts.Ensure smooth running of the Silks/DTC on designated shifts.Actively participate in recruitment, induct and train new staff, and upskill existing staff to the requirements of their position description, creating a culture of upskilling and progression within the business. Review and understand Function Event Orders and bookings to ensure areas of the venue are set as per the customer's request.Actively inspect all aspects of the Silks/DTC areas and ensure it is compliance with standards of cleanliness, organisation, and appropriate stock levels, and rectify as required.Ensure Silks/DTC is delivering exceptional customer service and hospitality, resolving guest complaints, and ensuring guest satisfaction is the desired outcome.Notify and report WHS incidents, faults, and safety hazards to the system (employment hero) and the General Manager of Hospitality.Inspect grooming and attire of staff to ensure they adhere to the dress standards.Ensure that Registered & Licensed Clubs Award (RLC) is followed, seeking guidance from HR and Management if unsure. Ensure staff is following the values we expect with regards to presentation, accurate timekeeping, and following rosters.Know how to operate, troubleshoot, and clean all machinery associated with POS and the delivery of gaming and wagering services. Stay updated on industry trends across food & beverage and new gaming technologies to enhance the offerings across all areas at Silks.Assist with stock control and ordering supplies.Ensure roster amendments and shift allocations are accounted for, including consulting staff of any changes to their roster before these changes take place as well as managing payroll duties.Adhere to WH&S requirements, promptly respond to emergencies, and prioritise customer and staff safety