Your day as Manager of Engagement at Darling Downs Health will be dynamic and impactful. You'll lead by example, championing organizational values while supervising the Consumer Feedback Manager and ensuring timely, high-quality responses to correspondence from the Office of the Health Ombudsman, the Health Minister's Office, and local MPs. You'll provide leadership to the Consumer Liaison team, guide clinicians in handling patient feedback, and oversee initiatives like the Open Disclosure program and Patient Reported Experience Measures (PREMs). Balancing strategic governance, performance monitoring, and collaborative projects, you'll play a critical role in driving patient safety, quality care, and service excellence across the health service.
Let's talk about you! Our ideal candidate will be someone who can inspire the following:
Compassion – you will engage with others and demonstrate empathy, care, kindness, support and understanding. Integrity – you are open, honest, approachable, equitable and consistent in everything we do. Dignity – you treat others with respect, display reasonableness and take pride in what you do. Innovation – you embrace change and strive to know more, learn more and do better. Courage – you respectfully question for clarity and have the strength and confidence to Speak Up. Why Us? Darling Downs Health's (DDH) region is a large geographic area covering approximately 90,000 square kilometres across Southeast Queensland. We are one of the largest employers in the region, with a diverse team of more than 6,000 staff. We deliver frontline health services across our 30 facilities and care for nearly 300,000 people, support the birth of almost 3,000 babies and perform more than 15,000 breastscreens.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas throughout our health service and pride ourselves on providing a work culture that values and respects diversity in the workplace. We also believe that all our employees should be treated fairly, with dignity and with respect. DDH is committed to providing a safe, secure, supportive, and inclusive workplace.
Competitive wages, salary packaging and leave entitlements Education opportunities, Study and Research Paid parental leave Employee Assistance Program (EAP) Discounted Private Health Insurance Fitness Passport Work-Life Balance, Variety and Flexibility Generous Salary Sacrificing Applicants are to apply online and supply the requested documentation.
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Our people are at the heart of everything we do. In front of a patient, delivering meals, keeping our facilities running or at a desk – we are connected by our shared passion and commitment to caring for people.
We foster safe and inclusive workplaces, with a strong focus on innovation, empowering our people to grow with us, supporting patient centred practice and improving health outcomes for our communities.
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