Internal Sales Team Member - Timber & Building Materials Full-time permanent opportunity + attractive salary + superannuation + working with an awesome team environment Be part of a 145-year-old organisation that puts its people first and has their best interests at heart ABOUT US The family owned Dahlsens Group has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.
We offer a family-feel culture and work environment that sets us apart from any others in the industry. We are part of a 60-site national group, including Dahlsens, Cairns Hardware and Nortruss with over 1000 trusted support team professionals, trade experts, drivers, and yards people. The founders of the organisation are all about investing in their people, partners, and communities to make a positive and sustainable contribution to Australia.
Our people live and breathe the Dahlsens Values daily: Take Responsibility , Grow Together , Everyone Contributes .
ABOUT THE ROLE At Dahlsens, we prioritise our customers more than anything else. As an Internal Sales Team Member, you will be the voice of Dahlsens, providing outstanding service to builders who rely on us for quotes and orders. In this role, you will oversee the sales process from start to finish, ensuring seamless transactions and exceptional customer experiences. As a valued member of our friendly and positive environment, you will report directly to the Branch Manager and be empowered to always have the customers' best interests. Building strong relationships will be a core aspect of your responsibilities, allowing you to quickly establish a network of connections.
This position will suit someone who is looking for a long-term career where there will be opportunities for growth and advancement.
RESPONSIBILITIES WILL INCLUDE Efficiently process customer orders and quotes via phone and email Prepare accurate and detailed quotes for customer orders Follow up with builders to successfully convert quotes into orders Proactively monitor orders, promptly communicating any delays to builders Review invoices to ensure accuracy at all times Monitor stock levels to effectively meet supply and demand requirements Utilize a cross-selling approach to promote our comprehensive product ranges to builders Maintain a high level of site safety awareness and duty of care for your team, staff, and site visitors Demonstrate a proactive, hands-on attitude with a 'can do' approach QUALIFICATIONS AND SKILLS Strong background in delivering exceptional customer service Understanding of the building process and/or knowledge of building materials and timber (preferred) Clear and effective communication skills, both verbal and written Meticulous attention to detail and a high degree of accuracy Outstanding problem-solving abilities Proficiency with IT systems or a quick learner in adapting to new technology Previous experience working in a warehouse or storage yard PERKS Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Coles, Ikea, Woolworths, Myer, Rebel Sports + more! Be part of something strong, we really are growing together Team member shopping discounts with over 400 retailers nationally Your contribution is valued and celebrated, the company culture lives this An impressive 'Be Well' program supporting you and your wellbeing Free Employee Assistance Program (EAP) Education Assistance Program - your development is important Uniform provided so you can look the part Staff discounts may be available (T&C may apply) Take a day off on your birthday and still get paid for it And you get to work with a great bunch of people, friendly and who want to see you succeed. PLEASE NOTE The successful applicant will be subject to a comprehensive reference and background checking prior to employment; including a Pre-employment Medical Assessment, National Police Check & Right to Work checks.
We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.
Applicants with the Right to Work in Australia will only be considered for this position.
If this sounds like the right job for you, and your skills and enthusiasm, click the 'Apply for this job' now and include your Resume and Covering Letter.
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