IDCARE is a national community organisation providing telephone and digital-based support services to individuals impacted by cybercrimes, scams and identity theft. We have assisted more than 100,000 people to respond to some of the fastest growing crimes impacting our community today. IDCARE makes a unique contribution by blending the behavioural with the pragmatic and adding technical expertise. Our services have the primary aim of assisting victims across the community respond to the emotional impacts and consequences of these threats and to mitigate future negative behavioural impacts.
About the role: As a Cyber Security Support Specialist, you'll play a pivotal role in providing critical support and solutions to our clients, helping them navigate and mitigate cyber risks. This is a fantastic opportunity for students to dive into the world of cyber security while studying. We are currently seeking Cyber Security Support Specialists to join the team based at the University of Queensland campus in St Lucia. These on-site roles provide flexible hours to accommodate your academic schedule.
Primary Responsibilities: Engage professionally and empathetically with clients, addressing their needs through various communication channels.Develop and maintain technical proficiency in cyber security across diverse technologies and operating systems.Provide hands-on assistance to improve clients' technical resilience across various devices and operating systems.Evaluate cyber resilience maturity and risks and refer complex cases to specialists if needed.About you: Ideal candidates would be studying Law, Engineering, Technology, Commerce or a Cyber Security degree. You will also have:
Exceptional verbal and written communication skills, including engaging people calmly and professionally who are under severe stress.Strong analytical and problem-solving abilities.Ability to work independently and as part of a multidisciplinary team.Empathetic, conflict management and resolution skills.Successful candidates will be required to undergo a Working with Children Check and National Police Check. Any offer of employment is subject to satisfactory findings of these checks.
How to Apply: If you're a proactive and dedicated student looking to gain hands-on experience in cyber security, we want to hear from you.
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