Job no: 523483 Brand: Product and TechnologyWork type: Full time Location: Queensland Categories: Information & Technology CX/UX ResearcherThe CX/UX Researcher role will help the organisation learn and understand human needs: behaviours, goals, expectations, motivations and challenges. Playing a critical role in shaping end-to-end customer journey experiences and driving increases in customer acquisition, retention and advocacy.
This role will work with stakeholders across the business from Senior Leadership to Product Management and Engineering teams to plan and conduct research studies across 5 key categories: Strategy, Problem space analysis, Existing products or experiences, new initiatives, and Emerging markets.
What you will be doing: Planning and conducting research activities including research studies, usability testing, interviews, contextual enquiry, A/B testing, surveys and metric analysis.Conducting both moderated and unmoderated global research studies through the Usertesting.com platform.Analysing and synthesising research findings into actionable insights.Supporting cross-functional teams with primary research requirements including research, synthesis, reporting and recommendations.Conducting market insight research to understand shifts in consumer behaviour, retail trends and shifts in the competitor landscape.Aiding with the creation and management of a research repository for organisational-wide use.Creating and managing Flight Centre's customer research program, governance and best practice program design.Formalising and sharing research best practice and global requirements with internal teams.Regular reporting of insights to leadership and the wider business.You'll be perfect for this role if you can showcase: 3+ years' experience as a CX or UX researcher.Strong knowledge of human-centred design and design thinking methodologies and techniques.Able to plan and conduct research and usability testing.Able to synthesise and draw out valuable actionable insights to drive change across the organisation.Able to validate strategic recommendations through data and research.Thorough understanding of CX, digital technologies and trends.Market insights research experience.Qualifications in customer research or related disciplines.What you'll enjoy: Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work.Development: Individualised Learning & Development pathway options.Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more.Flexibility: Monday to Friday week, business hours with flexible/hybrid options.Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within.Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.Mental Health: Support and Employee Assistance Program for staff and family.Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025).Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.Sustainability: The protection of our environment is essential to the future of tourism; as a leading travel group, we have made efforts to affect positive change to the environment.Applications open 26 September 2024 and close 28 October 2024. Applications close: 28 Oct 2024 E. Australia Standard Time.
At FCTG you'll embark on the adventure of a lifetime with career pathways around the world. This CX/UX Researcher role IS NOT TO BE MISSED!
#J-18808-Ljbffr
