Customer Technical Assessment Officer

Coming together for the future of energy Volunteer programs | Annual recognition awards | Ongoing training Professional Mentoring | Study leave | Competitive Salary Even if you haven't heard of Energy Queensland you might know our operational brands - Energex, Ergon Energy Network, Ergon Energy Retail and Yurika. As a group, we are growing rapidly and as part of the (QEJP) Queensland Energy and Jobs Plan, actively helping to advance the energy transition towards net zero. About your new role: Energy Queensland currently has multiple permanent opportunities for Customer Technical Assessment Officer's to join a dedicated team who provide information and advice to customers on all aspects of electricity supply, in particular new connections, and extensions. These positions can be located at any major Energy Queensland location including Brisbane, Cairns, Mackay, Maryborough, Rockhampton, Toowoomba, or Townsville. At Energy Queensland our people are critical to our success. We are focused on developing our people to ensure they have the skills and capabilities to thrive in a diverse and inclusive environment. As the Customer Technical Assessment Officer, you will be responsible for advising customers of approximate costs associated with installing and relocating assets, processing application forms, and preparing Network Connection Contracts for projects where supply is deemed available. Additionally, you will investigate customer enquiries, negotiate initial supply arrangements, and liaise with relevant officers and work groups to ensure a high level of customer service. The remuneration for your new position starts from $116,202 - $127,403 + 12.75% Super for 9-day fortnight and $134,213 - $147,151 + 12.75% super for 10-day fortnight if you have met the essential qualification. Why choose to work for us? It's an exciting time to join us and to be involved in the energy sector, so consider us for your next career move, where you will experience: Secure employment backed by a strong collective agreement, with yearly EBA increases. Strong 12.75% superannuation and the ability to earn more with salary sacrifice co- contributions. Opportunities for skills and career advancement with access to ongoing training and leadership programs and capacity to build and grow your skills. Healthy work life balance on a 9-day fortnight roster, more time for you. A chance to give back with a paid employee volunteering program allowing our employees to support communities across QLD. Support and guidance with access to 24/7 Employee Assistance Program and a mentoring program for professional support and guidance. A Safety-First culture, the safety of our people, customers & communities is a core priority. Reward and recognition with an internal reward and recognition program that includes an annual celebration of excellence. Diversity and Inclusion where all employees can contribute towards multiple diversity and inclusion initiatives across our business. Strong 12.75% super | Career advancement Volunteer programs | Annual recognition awards | Ongoing training Professional Mentoring | Study leave | Competitive Salary Even if you haven't heard of Energy Queensland you might know our operational brands - Energex, Ergon Energy Network, Ergon Energy Retail and Yurika. As a group, we are growing rapidly and as part of the (QEJP) Queensland Energy and Jobs Plan, actively helping to advance the energy transition towards net zero. About your new role: Energy Queensland currently has multiple permanent opportunities for Customer Technical Assessment Officer's to join a dedicated team who provide information and advice to customers on all aspects of electricity supply, in particular new connections, and extensions. These positions can be located at any major Energy Queensland location including Brisbane, Cairns, Mackay, Maryborough, Rockhampton, Toowoomba, or Townsville. At Energy Queensland our people are critical to our success. We are focused on developing our people to ensure they have the skills and capabilities to thrive in a diverse and inclusive environment. As the Customer Technical Assessment Officer, you will be responsible for advising customers of approximate costs associated with installing and relocating assets, processing application forms, and preparing Network Connection Contracts for projects where supply is deemed available. Additionally, you will investigate customer enquiries, negotiate initial supply arrangements, and liaise with relevant officers and work groups to ensure a high level of customer service. The remuneration for your new position starts from $116,202 - $127,403 + 12.75% Super for 9-day fortnight and $134,213 - $147,151 + 12.75% super for 10-day fortnight if you have met the essential qualification. Why choose to work for us? It's an exciting time to join us and to be involved in the energy sector, so consider us for your next career move, where you will experience: Secure employment backed by a strong collective agreement, with yearly EBA increases. Strong 12.75% superannuation and the ability to earn more with salary sacrifice co- contributions. Opportunities for skills and career advancement with access to ongoing training and leadership programs and capacity to build and grow your skills. Healthy work life balance on a 9-day fortnight roster, more time for you. A chance to give back with a paid employee volunteering program allowing our employees to support communities across QLD. Support and guidance with access to 24/7 Employee Assistance Program and a mentoring program for professional support and guidance. A Safety-First culture, the safety of our people, customers & communities is a core priority. Reward and recognition with an internal reward and recognition program that includes an annual celebration of excellence. Diversity and Inclusion where all employees can contribute towards multiple diversity and inclusion initiatives across our business. About you: To be successful in this position you will be experienced in general connection processes including Conditions of Supply and assessment of Maximum Demand. Additionally, you will possess: Essential: Advanced Diploma in Electrical Engineering or equivalent qualification. Desirable: Queensland Electrical Licence as Electrical Fitter / Mechanic or Electrical Linesperson/ Jointer. Certificate IV in Power Systems Design or equivalent. Excellent ability in customer negotiations, formal and informal communication skills, and the ability to foster good relationships with our internal and external stakeholders to deliver efficient, cost-effective customer projects. Ability to understand, read and translate maps/drawings and survey plans. Knowledge of relevant sections of the Electricity Act and Regulations, Workplace Health and Safety Act and Regulations, and other relevant statutory acts and regulations. Demonstrated ability to use computer applications and manage competing project milestones to meet business and project targets. Most importantly, you will strongly align with our values: We're Safe – We Belong – We Grow - We Deliver. About us: Energy Queensland is the group of electricity distribution, retail, and energy services businesses 100% owned by the state of Queensland. We deliver electricity across Queensland through our 'poles and wires' businesses Energex and Ergon Energy Network. Our retailer, Ergon Energy Retail sells this electricity to customers throughout regional Queensland. And these essential service activities are supported by a range of innovative products and services delivered through our Yurika brand. How to Apply: If you are ready to help us shape the future of energy, please apply below with a current resume and cover letter outlining your suitability for the role. Applications close: 5.00pm, Wednesday 8 May 2024. For further information please contact Conor Mitchell, Recruitment Advisor on 0474 011 146 or Michael Scott, Recruitment Officer on 0427 630 375. We value the differences individuals contribute to our workforce and encourage a diverse range of applicants to apply. Click here to view more information on diversity and inclusion at Energy Queensland. 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