About BrighteOur mission is the make sustainability affordable and accessible for everyone.By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie.Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award atB&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies!We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).Like what you've read so far? Read on for info on this role!$0 - $0 a yearAbout the roleAs a Customer Support Team Leader at Brighte, you will play a crucial role in leading and supporting our customer support team to deliver exceptional service to our customers. By overseeing the day-to-day operations of the customer support team, you'll ensure that team members are equipped with the necessary resources and support to meet and exceed customer expectations.- Lead and manage a team of customer support specialists, overseeing operations both in Australia and the Philippines.- Lead onshore customer support functions within Brighte Enterprise (Government and Corporate) programs- Set and monitor clear performance objectives for team members- Conduct regular performance evaluations and provide feedback and coaching- Conduct monthly quality and assurance call reviews.- Collaborate with other departments to identify areas for improvement- Handle escalated customer inquiries and complaints- Develop and maintain a positive team culture- Assist in the recruitment and training of new team membersAbout you and what you'll bring- You have proven experience in a customer support role with leadership experience - you have strong leadership and management skills and are a natural leader with the ability to motivate and inspire your team to achieve their goals. - Your communication and interpersonal skills are second to none. - You are customer-focused and committed to delivering exceptional service, going above and beyond to ensure the best customer experience. - Demonstrated problem-solving abilities - your proactive nature and strong problem-solving mindset enable you to effectively handle a wide range of customer enquiries and maintain vast amounts of product information across our diverse product portfolio.- Familiarity with CRM systems and relevant software tools. - Ability to work in a fast-paced environment and adapt to changing priorities. BenefitsWe're committed to building a culture where our people can thrive, both professionally and personally. So, we offer a variety of benefits and perks to support you and your family.- Flexible working arrangements to suit individual needs and a hybrid work model.- Employee share options - every new staff member is given an opportunity to join our Employee Share Option Plans (ESOP).- Exciting and regular social activities to keep you connected with your team and others in the business!- Nutritious snacks – who doesn't love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. From from fresh bread, protein bars, chocolate, soy crisps – you name it! We also offer a carefully curated collected of wines and beer on top for those looking to unwind or enjoy a social moment.- End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.Special mentionNamed LinkedIn's #10 Top Australian Start Up (2021), we know we wouldn't be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.AirtreeVentures, Mike Cannon-Brookes' Grok Investments, Kim Jackson and Scott Farquhar's Skip Capital, and QualgroPartners allcontinue to support Brighte in making this dream a reality!If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.---Please note that as part of our process, we require all candidates to provide two references and go through background checks, which include a police check, anti-money laundering and bankruptcy checks.
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