Are you ready for a KickAss career change? We have an awesome opportunity to join the Acacia Ridge Customer Experience team as a full time Customer Support Team Lead.
About Us: KickAss Products is a successful and genuinely innovative Queensland based supplier of outback tested and approved battery systems and accessories, portable solar panels, portable 12V fridge/freezers and much, much more. Our team are passionate about helping our customers power their ultimate adventure!
About the role: We are seeking an experienced and motivated Customer Support Team Leader to oversee our eCommerce call center. The ideal candidate will have a passion for customer service, strong leadership skills, and a deep understanding of eCommerce operations. You will be responsible for leading a team of customer support representatives, ensuring exceptional service delivery, and driving continuous improvement in processes. Need to have's: Experience in the 12v DC industry 5+ years of experience in Customer Support, with at least 2 years in a team lead role Team rostering/scheduling experienceExcellent communication skills, both written and verbalStrong problem-solving and conflict resolution abilitiesEmpathetic and customer-focused approach to handling inquiries and complaintsDetail-oriented and organized, with the ability to manage multiple tasks simultaneously Nice to have's: A passion or strong interest in outdoor adventure activitiesExperience with an eCommerce businessExperience with ShopifyExperience with GorgiasExperience with AircallExperience with Return Logic The Perks: So much opportunity for growth in the businessStaff discount off our KickAss productsOnsite parkingWe're not your typical corporate company, every day is interesting and unique when you work at KickAss Products! Please note this is an onsite role. Our office is located at 39 Iris Pl, Acacia Ridge QLD, 4110. Successful candidates will be invited to a video interview (Spark Hire). The successful candidate will be required to complete a police background check before starting with the business. We power adventure We are Relentless We are KickAss Apply now! We would like to take this opportunity to thank all applicants for their efforts in applying, however, only those shortlisted will be contacted via phone. All applicants will be updated on their application within the next 8 weeks. You must have Australian working rights to be considered for this role. Recruitment Agencies – thanks for thinking of us, but we've got this one covered!
