Liebherr Australia seeks a Customer Support Supervisor to lead a dynamic team in delivering exceptional administrative support to our valued customers based at our Perth branch.
This role is perfect for a dedicated professional with a passion for leadership and operational excellence.
Key ResponsibilitiesLead, mentor, and supervise a team, including warranty administrators, front desk operations, and facilities coordinators.Resolve customer queries, manage account applications, and handle escalated issues.Oversee warranty claims, ensuring compliance and efficiency, while conducting audits and process improvements.Manage facility maintenance and scheduled service purchase orders.Act as a liaison between internal teams, ensuring effective communication and collaboration.Support the Commercial Manager by providing insights and reports on warranty performance, facility maintenance, and customer-focused improvement initiatives.Foster a positive team culture and identify opportunities to enhance service delivery and operational efficiency.About YouDiploma or degree in business administration or a related field (preferred).A minimum of 3 years' experience in administrative support or customer service.Proven leadership experience, preferably in customer support, facility management, or warranty operations.In-depth understanding of warranty processes, administrative functions, and facility maintenance.Strong ability to manage and inspire a diverse team of administrative and front-line staff.Diversity and Inclusion Diversity and inclusion sit at the heart of the Liebherr Group's Core Values.
We are committed to building a workforce that is representative of the communities in which we live, work, and operate.
Our culture thrives on mutual respect, teamwork, and diversity of thought in the workplace.
Culture We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities.
We aim to give our employees an opportunity to grow and develop their careers.
BenefitsSalary Sacrifice and Novated Car Lease OptionsGenerous employee benefits pool, including the ability to purchase additional leave, 10 weeks paid parental leave, early access to LSL; wide range of company discounts and retail discount programOngoing world-class training and opportunities for upskilling$3000 Referral ProgramGlobal Company – Job StabilityPlease apply via the link below. Applications close 20th February 2025 Only Online Applications will be accepted.
Liebherr Australia would like to thank you for submitting your application.
Candidates are advised that interviews may commence before the closing date.
Please note: applicants successful in progressing past the interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.
No Agents or Third Parties Have we awoken your interest?
Then we look forward to receiving your online application.
If you have any questions, please contact Kushali Raghwani.
One Passion.
Many Opportunities. The companyLiebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent.
Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to the industry.
Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand.
Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.
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