This is a Customer Support Specialist (Tyro Health) role with Tyro based in Sydney, New South Wales, Australia.Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.More about the Customer Support Specialist (Tyro Health) role at TyroAbout The RoleOur Customer Support Specialists have both empathy and curiosity. Experience with technical support or previous exposure to software development is a bonus, but not necessarily required as long as you have a passion for great customer service. The most important thing will be your proficiency with verbal and written communication. Your way of expressing yourself will be what makes your application stand out.
At Tyro Health, we are passionate about improving the healthcare experience, with a specific focus on payments. Our products make it easier for healthcare providers to get paid, making healthcare more accessible for all Australians. We are rapidly expanding our capability, and so we are looking for an exceptional product manager with a background in digital and payments to join our team.
Our team is focused solely on healthcare related payment and claiming solutions, which connect patients, practitioners and payers in ways that drive system efficiency and better experiences of care.
Tyro Health Customer Support offers 8am – 6pm support, Monday to Friday.
What You'll DoCommunicate with healthcare practitioners and practice support staff mainly by phone but also by live chat, and email.Educate customers of Tyro Health's products and services.Trouble shoot any issues regarding terminals and eCommerce enquiries.Resolve all complaints through effective communication skills and escalate to team lead when needed.Triage support queries where necessary and assign them to the relevant team.Monitor customer feedback during the release of new features, and report back to the team.Communicate the benefits of Tyro Health to would-be customers and help them to find a solution that suits their needs.Work closely with our design and development teams to ensure the features of the Tyro Health platform are aligned with user expectations and abilities.Assist with support documentation, processes, and FAQs to make support more intuitive.What You'll BringHas a high level of empathy and is able to quickly grasp issues users are facing.Enjoys talking to and writing to customers; can do so quickly and clearly.Is amazing at multitasking and prioritising effectively.Feels comfortable working with technical concepts and can explain higher order services to a range of audiences.Can enthusiastically hit prioritised deadlines.Takes initiative and thinks creatively to solve problems.Previous experience in Customer Support functions.An infectiously upbeat attitude and a bubbly personality.A passion for customers and providing exceptional service.Key ResponsibilitiesTechnical Incident ResolutionTechnical Support and TrainingCustomer Query HandlingComplaints ResolutionKey StrengthsAttention to detailProblem solvingSocial skillsVerbal communicationCritical thinkingWhy Tyro is partnering with Hatch on this role.Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.A Final Note: This is a role with Tyro not with Hatch.We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone. #J-18808-Ljbffr
