This is a Customer Support Specialist (Tyro Health) role with Tyro based in Sydney, Australia Tyro --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.More about the Customer Support Specialist (Tyro Health) role at TyroTyro Health Customer Support offers 8am – 6pm support, Monday to Friday.What You'll Do Communicate with healthcare practitioners and practice support staff by phone, live chat, and email to ensure they have a delightful experience. Answer all incoming calls and chat messages in a professional and efficient manner. Educate customers of Tyro Health's products and services. Trouble shoot any issues regarding terminals and eCommerce enquiries. Resolve all complaints through effective communication skills and escalate to team lead when needed.Triage support queries where necessary and assign them to the relevant team. Monitor customer feedback during the release of new features, and report back to the team. Communicate the benefits of Tyro Health and Medipass to would-be customers and help them to find a solution that suits their needs. Work closely with our design and development teams to ensure the features of the Tyro Health platform are aligned with user expectations and abilities. Assist with support documentation, processes, and FAQs to make support more intuitive. Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day workWhat You'll Bring **Has a high level of empathy and is able to quickly grasp issues users are facing.** **Enjoys talking to and writing to customers; can do so quickly and clearly.** **Is amazing at multitasking and prioritising effectively with a high volume of support queries.** **Feels comfortable working with technical concepts and can explain higher order services to a range of audiences.** **Can enthusiastically hit prioritised deadlines in a fast paced, yet autonomous environment.** **Takes initiative and thinks creatively to solve problems.** **Previous experience in Customer Support functions.** **An infectiously upbeat attitude and a bubbly personality** **A passion for customers and providing exceptional service**-- -- -- -- --Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Tyro team will be there to support your growth.???? Please consider applying even if you don't meet 100% of what's outlined ????Key Responsibilities???? Query Handling Customer Feedback-Driven Enhancement Complaints ResolutionKey Strengths Written communication Service orientation Verbal communicationWhy Tyro is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.A Final Note: This is a role with Tyro not with Hatch.We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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