**Job Title:** Customer Support Specialist - Remote Work
**Company:** Seaboard
**Location:** Sydney, New South Wales, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Seaboard, a leading company dedicated to delivering exceptional services and products to our clients, is seeking a passionate and driven Customer Support Specialist to join our dynamic team. This is a part-time, remote position that offers an excellent opportunity for individuals starting their careers or looking to build their expertise in customer service. If you are enthusiastic about helping others and want to make a positive impact in the community, we encourage you to apply!
**Key Responsibilities:**
1. **Customer Engagement:**
- Respond promptly and professionally to customer inquiries via multiple channels, including email, chat, and phone.
- Provide accurate, comprehensive information about Seaboard's products and services to assist customers in their decision-making process.
2. **Issue Resolution:**
- Identify, troubleshoot, and resolve customer issues efficiently, aiming for first-contact resolution.
- Document all interactions in a clear and organized manner, ensuring all customer interactions are recorded accurately in our CRM system.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
3. **Collaboration:**
- Work closely with the sales and technical teams to relay customer feedback and insights that can help improve our products and services.
- Participate in regular team meetings and training sessions to stay informed about product updates, best practices, and company policies.
4. **Customer Relationship Management:**
- Build and maintain lasting relationships with customers, striving to enhance customer loyalty and satisfaction.
- Conduct post-interaction surveys and gather customer feedback to continually improve our support processes.
5. **Strategic Planning:**
- Assist in developing and implementing customer support strategies that align with the company's mission and goals.
- Identify trends in customer inquiries and propose solutions or enhancements to improve customer experience.
6. **Negotiation:**
- Demonstrate effective negotiation skills when addressing customer concerns or disputes, ensuring mutual understanding and satisfaction.
- Collaborate with team members to create tailored solutions for unique customer needs.
7. **Community Engagement:**
- Participate in Seaboard's corporate social responsibility initiatives, contributing to community projects and give-back events.
**Requirements:**
- **Education:** High school diploma or equivalent; further education in a related field is a plus.
- **Experience:** No prior experience required; however, a commitment to exceptional customer service is essential.
- **Personality Traits:**
- Driven: Demonstrates initiative and motivation to exceed customer expectations.
- Passionate: Shows genuine interest in helping customers and improving their experience.
- **Soft Skills:**
- Strategic Planning: Ability to think ahead and develop practical approaches to enhance customer service strategies.
- Negotiation: Comfort with negotiating amicable solutions with various stakeholders, including customers and team members.
**Benefits:**
- Competitive hourly wage with opportunities for paid overtime.
- Travel opportunities for work-related events and conferences.
- Profit sharing options, allowing you to partake in the company's financial growth.
- A supportive working environment that encourages community service and involvement in corporate social responsibility initiatives.
**Working Environment:**
At Seaboard, we foster a diverse and inclusive workplace that values every team member's contributions. We actively support our employees' participation in community service through various corporate social responsibility initiatives, allowing you to give back while developing your career.
**Application Deadline:** October 4, 2024
**Equal Opportunity Statement:**
Seaboard is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.
If you are ready to embark on a rewarding journey with Seaboard and meet the qualifications outlined above, we invite you to apply for the Customer Support Specialist position today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
