**Job Title:** Customer Support Specialist - Remote Work
**Company:** Abbott Laboratories
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Abbott Laboratories is seeking a dedicated and enthusiastic Customer Support Specialist to join our remote team. As a Customer Support Specialist, you will be the first point of contact for our customers, providing them with exceptional support and solutions in a timely manner. This role offers a fantastic opportunity for individuals who are hardworking and motivated to contribute to a supportive and innovative company culture.
**Key Responsibilities:**
- **Customer Interaction:** Respond to customer inquiries via phone, email, and online chat. Provide accurate information regarding products, services, and order status.
- **Problem Resolution:** Identify, resolve, and escalate customer issues effectively while ensuring customer satisfaction. Utilize creative problem-solving techniques to offer viable solutions.
- **Product Knowledge:** Maintain a thorough understanding of Abbott's products and services to assist customers effectively and accurately.
- **Documentation:** Record customer interactions and maintain customer records in our database. Ensure proper documentation of inquiries, issues, and resolutions.
- **Feedback Collection:** Gather customer feedback and share insights with relevant departments to enhance service quality, product features, and overall customer experience.
- **Collaboration:** Work collaboratively with team members and other departments to ensure customer needs are met and to provide seamless service.
- **Continuous Improvement:** Participate in training sessions, workshops, and team meetings to stay updated on product changes, new policies, and best practices.
- **Innovation Contribution:** Actively contribute to team discussions and brainstorming sessions aimed at improving processes, products, and overall customer service experience.
**Requirements:**
- **Educational Background:** High school diploma or equivalent preferred; further education in business, communications, or a related field is a plus.
- **Experience:** Minimum of 1 year experience in customer service or related field is required. Experience in remote work is a plus.
- **Technical Proficiency:** Comfortable using CRM software and other communication tools. Basic knowledge of Microsoft Office Suite is required.
- **Personality Traits:**
- Hardworking with a strong dedication to achieving goals and maintaining productivity.
- Motivated to learn and grow within the organization.
- **Soft Skills:**
- Strong innovation skills, with the ability to think outside the box and propose solutions.
- Excellent research skills to provide customers with accurate information and support.
**Benefits:**
- Comprehensive dental insurance.
- Free accommodation during the initial phase of employment.
- Profit-sharing opportunities to share in the success of our company.
**Working Environment:**
Join a dynamic team where you will unleash creativity in a setting that celebrates and nurtures innovation. At Abbott Laboratories, we encourage you to think boldly and contribute to meaningful change in customer service.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Abbott Laboratories is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
