**Job Title: Customer Support Specialist**
**Company: GameStop**
**Location: Sydney, New South Wales, AU**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Job Description:**
GameStop, a leader in video game and consumer electronics retail, is seeking a dedicated Customer Support Specialist to join our team in Sydney. If you are a confident, hardworking individual with a passion for customer service and the gaming industry, we encourage you to apply for this part-time position.
As a Customer Support Specialist, you will play a vital role in ensuring our customers receive the highest level of support while navigating their gaming experiences. You will be the first point of contact for customers seeking assistance and will help resolve inquiries, provide product information, and address any concerns they may have. Your primary goal is to enhance customer satisfaction, drive loyalty, and foster a positive experience with GameStop.
**Responsibilities:**
- Respond to customer inquiries via various channels, including phone, email, and live chat, in a prompt and professional manner.
- Troubleshoot and resolve product and service issues by thoroughly analyzing customer concerns and determining appropriate solutions.
- Provide detailed product information, guiding customers through features, benefits, availability, and any questions regarding purchases or returns.
- Maintain a detailed knowledge of GameStop's products, services, promotions, and policies to provide accurate and timely information to customers.
- Log customer interactions in the database and maintain accurate records to track customer feedback and resolution outcomes.
- Identify trends in customer inquiries and feedback, presenting insights to management for strategy development and process improvement.
- Collaborate with the sales and technical support teams to ensure seamless and timely resolution of complex customer issues.
- Participate in training and professional development programs to improve skills and service delivery continually.
- Uphold GameStop's values of respect, integrity, and excellence in all interactions with customers and team members.
- Assist with special projects and other related duties as assigned.
**Requirements:**
- Minimum 4 years of experience in customer service or support, preferably in the retail or gaming sector.
- Confident and hardworking personality with a proactive approach to problem-solving and customer engagement.
- Strong analytical skills, with the ability to assess situations quickly and develop effective solutions.
- Excellent presentation skills, both verbal and written, with the ability to communicate clearly and concisely with customers and team members.
- Proficient in the use of customer support tools, CRM systems, and Microsoft Office Suite.
- Strong organizational and multitasking abilities, capable of handling competing priorities in a fast-paced environment.
- Availability to work flexible hours, including evenings and weekends, as needed.
- A genuine interest in video games and gaming culture is a significant plus.
**Benefits:**
- Parental leave to support work-life balance.
- Free accommodation options for eligible employees.
- Paid sick leave to ensure health and well-being.
- Opportunities for unlimited personal and professional growth within the company.
**Working Environment:**
At GameStop, we are committed to providing our employees with a supportive and dynamic work environment that fosters personal and professional development. Our team members are encouraged to explore unique opportunities, develop new skills, and continuously strive for excellence.
**Application Deadline:**
All applications must be submitted by October 10, 2024.
**Equal Opportunity Statement:**
GameStop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
