**Job Title:** Customer Support Specialist
**Company:** Insurance Australia Group
**Location:** Sydney, New South Wales, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
### Job Description:
Insurance Australia Group (IAG) is seeking a dedicated and enthusiastic Customer Support Specialist to join our team in Sydney. This part-time role focuses on delivering exceptional customer service and resolving client inquiries efficiently. As a member of our team, you will play a crucial role in enhancing customer satisfaction and contributing to the success of our organization.
### Responsibilities:
- **Customer Interaction:** Provide high-quality support to customers via various channels including phone, email, and live chat. Address inquiries related to insurance policies, claims processes, and general company information.
- **Problem Solving:** Resolve customer complaints and issues promptly while ensuring that company policies and standards are upheld.
- **Product Knowledge:** Maintain an up-to-date understanding of company products, policies, and procedures to effectively inform customers and guide them in their decision-making process.
- **Documentation:** Accurately document customer interactions, feedback, and suggestions in the system to improve service delivery. Ensure all records comply with legal and insurance regulations.
- **Collaboration:** Work closely with other team members and departments to provide a seamless customer experience. Foster a cooperative environment that encourages sharing best practices and insights.
- **Performance Metrics:** Meet or exceed established KPIs related to customer satisfaction, response times, and resolution rates. Continuously seek ways to enhance service quality.
- **Training and Development:** Participate in ongoing training sessions to upgrade skills and stay informed about the latest industry trends and company developments.
- **Customer Follow-Up:** Initiate proactive follow-ups with customers post-service interaction to ensure satisfaction and retention.
### Requirements:
**Experience & Education:**
- Minimum of 4 years of experience in a customer support or customer service role, preferably within the insurance industry.
- A relevant degree or certification in Business Administration, Communications, or a related field is desirable.
**Personality Traits:**
- Hardworking and self-motivated individual with a strong work ethic.
- Energetic and positive attitude, able to thrive in a fast-paced environment.
**Soft Skills:**
- Exceptional cooperation skills with the ability to work effectively as part of a team.
- Strong attention to detail, ensuring accuracy in customer interactions and documentation.
**Technical Skills:**
- Proficient in using customer support software and tools (e.g., CRM systems).
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
### Benefits:
- Paid sick leave to ensure your well-being.
- Employee discounts on various products and services.
- Life insurance coverage for peace of mind.
### Working Environment:
At Insurance Australia Group, we promote a healthy work-life balance and prioritize employee well-being. We believe that a supportive work environment enhances productivity and job satisfaction.
### Deadline to Apply:
Please submit your application by **October 10, 2024**.
### Equal Opportunity Statement:
Insurance Australia Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to providing equal employment opportunities to all qualified candidates regardless of race, gender, age, disability, sexual orientation, or any other protected characteristic.
We look forward to receiving your application and potentially welcoming you to our vibrant team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
