This is a Customer Support Specialist role with Tyro based in Sydney, Australia
Tyro --
Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
More About The Customer Support Specialist Role At Tyro
**About the role**
Tyro's Customer Support team is one of the most widely regarded in Australia. We've been providing excellent quality customer support for 16+ years and we actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of support than other banks. We provide payments and core banking services to over 29,000+ businesses across Australia, so we take quality seriously. Tyros are a highly collaborative mix of people. Joining the Customer Support team will see you championing the voice of our customers and collaborating with our awesome teams and individuals in Engineering, Product Management, Sales, and other functions within the business, who have inspiring stories and top-notch talent.
We offer a rotating roster within 7am to 7pm Monday to Sunday, a supportive training program, and the flexibility to work from home, or from our brand new CBD office. Currently, you will work 3 out of 4 weekends per month
Joining our team means doing what you love - helping people. On a typical day you will use your exceptional customer service skills to liaise with our customers over the phone and via email. You'll provide first-level technical and account support to our EFTPOS, Banking and eCommerce customers. Ultimately, your goal will be to delight our customers on their first call and send them away with greater knowledge, or to become self-sufficient, and doing so with a smile!
**What You'll Do**
Answer all incoming calls in a professional and efficient manner Educate customers of Tyro's products and services Troubleshoot any issues regarding terminals and eCommerce enquiries Guiding our customers through the EFTPOS activation process. Resolve all complaints through effective communication skills and escalate to team lead when needed Collaborate closely with various internal teams to identify or create innovative solutions Record detailed and accurate notes of merchant enquiries in a timely and efficient manner. Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work
**What You'll Bring**
Previous experience in Retail, Hospitality or Contact Centre An infectiously upbeat attitude and a bubbly personality A passion for customer experience and providing exceptional service Strong communication and interpersonal skills
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Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Tyro team will be there to support your growth.
???? Please consider applying even if you don't meet 100% of what's outlined ????
Key Responsibilities
Issue Identification and Improvement ? Technical Support and Training
Key Strengths
Prioritization Attention to detail Problem solving
Why Tyro is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Tyro not with Hatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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