This is a Customer Support Specialist role with one of the leading companies in AU right now -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Tyro **About the role** ------------------ Tyro's Customer Support team is one of the most widely regarded in Australia. We've been providing excellent quality customer support for 16+ years and we actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of support than other banks. We provide payments and core banking services to over 29,000+ businesses across Australia, so we take quality seriously. Tyros are a highly collaborative mix of people. Joining the Customer Support team will see you championing the voice of our customers and collaborating with our awesome teams and individuals in Engineering, Product Management, Sales, and other functions within the business, who have inspiring stories and top-notch talent. - We offer a rotating roster within 7am to 7pm Monday to Sunday, a supportive training program, and the flexibility to work from home, or from our brand new CBD office. - Currently, you will work 3 out of 4 weekends per month Joining our team means doing what you love - helping people. On a typical day you will use your exceptional customer service skills to liaise with our customers over the phone and via email. You'll provide first-level technical and account support to our EFTPOS, Banking and eCommerce customers. Ultimately, your goal will be to delight our customers on their first call and send them away with greater knowledge, or to become self-sufficient, and doing so with a smile! **What You'll Do** ------------------ - Answer all incoming calls in a professional and efficient manner - Educate customers of Tyro's products and services - Troubleshoot any issues regarding terminals and eCommerce enquiries - Guiding our customers through the EFTPOS activation process. - Resolve all complaints through effective communication skills and escalate to team lead when needed - Collaborate closely with various internal teams to identify or create innovative solutions - Record detailed and accurate notes of merchant enquiries in a timely and efficient manner. - Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work **What You'll Bring** --------------------- - Previous experience in Retail, Hospitality or Contact Centre - An infectiously upbeat attitude and a bubbly personality - A passion for customer experience and providing exceptional service - Strong communication and interpersonal skills
If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Tyro. ? Applying here is the first step in the hiring process for this role at Tyro. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
