Career opportunities and professional development opportunities.
Join an innovative team - leading the way in smart energy.
Modern Office, parking onsite and fun social events.
It's all about ... the Company!
Standing out in the forefront of sustainability and leading in designing, manufacturing, and distributing smart energy-efficient, our client has been successful in delivering quality solutions to commercial, industrial and residential customers.
They are focused on making a positive impact, driven by their commitment to diversifying their product range to meet evolving market demands.
They offer a collaborative and positive work environment where professional development and career growth are prioritised.
They are a well-established business experiencing significant growth through product diversification and market expansion, making it an exciting time to join their team.
It's all about ... the Role!
This newly created role is an exciting opportunity for an experienced Customer Support Specialist to join the team.
Your new role will be working within the Product team and is fundamental in providing excellent customer outcomes while effectively and efficiently managing and supporting both internal and external stakeholders.
Your responsibilities will include: Customer Service – product support across the smart IoT ranges, assisting in diagnosing and resolving install and technical issues Service Co-ordination – schedule and coordinate service calls, resolving all customer and client issues Warranty Management – responding to all claims, ensuring all are handled efficiently Customer Management – building and maintaining strong relationships with all business clients Product Training – deliver training sessions to business clients on products, including installation, usage and maintenance You will have the opportunity to grow this role, your dedication and contribution will be valued to the overall success of the business.
It's all about ... You!
You are an experienced Customer Service professional, enjoy learning new products, have an aptitude for understanding new technologies, looking for a role where you can take ownership, problem solve and bring ideas to the team.
To be successful you are driven, positive with well developed time management and problem-solving skills.
You will use your strong communication skill in liaising with clients and customers and confident in delivering training and support to clients, showcasing the values and benefits of energy efficient products.
This is an exciting time to join the team, are you looking for a new challenge where you have an opportunity to learn, grow and develop, all while making a meaningful impact!
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