Add expected salary to your profile for insightsBowens is looking for a reliable and experienced Part Time Customer Service Specialist (known in our team as a Customer Concierge) to join our supportive team. We have several vacancies in a number of Bowens store locations. In this role, you'll be using your experience to help our valued customers and build long-lasting relationships that help our business grow.What You'll Be DoingResolving customer issues and concerns quickly and professionally.Providing clear information about our products and services.Identifying opportunities to improve the customer experience, whether through upselling or recommending solutions.Keeping accurate records of customer interactions and making sure everything is up-to-date.Working closely with other team members to ensure smooth and efficient service for our customers.Helping us continuously improve how we serve our customers and operate our business.What We're Looking ForExperience in customer service or a similar role – experience in the building or trade industry is a plus, but not essential.Good communication skills, with the ability to connect with customers and understand their needs.A calm and problem-solving approach when handling customer issues.Familiarity with basic computer programs and the ability to use customer management systems.A passion for helping people and a desire to make a difference for our customers.A respectful and responsible attitude toward work and your colleagues.What We OfferAt Bowens, we value the experience and dedication of our team. Here's what you can expect as part of the Bowens family:Ongoing training and development to keep your skills sharp and your career moving forward.Clear opportunities for career growth and advancement.Competitive wages, plus great leave entitlements and health and wellbeing benefits to keep you happy, healthy, and balanced.A stable and supportive work environment where your contributions truly matter.About UsBowens is a trusted name in providing quality products and services to the Melbourne VIC area. We've built our reputation on hard work, quality service, and putting customers first. Join us and be part of a team that's committed to success and helping each other out along the way.All applicants will be required to undergo a pre-employment medical including drug and alcohol testing.All applicants will be treated in the strictest of confidence. Due to the high number of applicants, only successful applicants will be contacted.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?Do you have customer service experience?Are you willing to undergo a pre-employment medical check?How many years' experience do you have in the construction industry?What's your expected hourly rate?
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