Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians most time consuming tasks. Thousands of clinicians use Lyrebird across many disciplines — and this number is increasing every day.These clinicians trust us to deliver a fast, reliable, and secure experience, and we value this more than anything. We want to keep earning trust while continuing to amaze our users.About the role
Serve as the primary point of contact, delivering exceptional customer support via email, chat, and phone.Resolve technical customer issues swiftly and accurately, escalating to the appropriate teams when necessary.Collaborate with cross-functional teams to identify recurring customer issues and contribute to improvement initiatives.Maintain and update knowledge management documentation to ensure accuracy and relevance.Contribute to the development and refinement of customer support processes.Engage with product teams to provide feedback and advocate for product enhancements.Seek out and implement best practices, tools, and systems to elevate our support capabilities.Work with customer-facing teams to create and deliver educational content, including webinars and videos.Process order requests for new sign-ups or service upgrades.What you'll bring to the table
Minimum 2 years of experience in a customer facing role.Experience with Customer Support software such as ZenDesk.Proven abilities to manage multiple tasks at once.Strong analytical skills and ability to think strategically.Willingness to thrive in a startup environment, highly motivated and possesses an entrepreneurial spirit.You're deeply passionate about helping healthcare practitioners and delivering an incredible customer experience.Why Lyrebird?
Work with impact and purpose . We're revolutionising healthcare through AI, making quality care accessible to everyone. At Lyrebird Health, you'll be at the forefront of this transformation, solving interesting problems that directly impact people's lives.Work with great people . Join a supportive, diverse, and inclusive team of passionate innovators. You'll have the trust, freedom, and support to experiment, learn from both successes and failures, and grow alongside your colleagues.Work that challenges you . As we expand our reach and impact in the healthcare industry, you'll grow too. Embrace opportunities to step out of your comfort zone, develop new skills, and contribute to cutting-edge AI solutions in healthcare.Work that works for you . We believe in flexibility. Enjoy a remote-friendly environment with inclusive leave options and flexible work hours that suit your lifestyle. We prioritise our team's mental health and overall wellbeing, offering mental health days and support programs.Diversity and Inclusion Commitment
We're committed to fostering an inclusive community at Lyrebird Health. We actively encourage applications from candidates of all backgrounds, experiences, and perspectives. Our diversity drives our innovation. If you require any accessibility assistance during the application process, please don't hesitate to let us know.
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