Job Summary:
At VERVE, we're not just about serving customers – we're about overdelivering to create raving fans. We are looking for a Customer Success Specialist who shares our passion for exceptional service and is driven to exceed customer expectations. In this role, you'll be pivotal in ensuring that each customer's journey with VERVE is seamless, empowering, and inspiring. You will connect with customers across channels, resolve their challenges, and share insights that fuel our product innovation. By embodying our values and commitment, you'll turn every customer interaction into a moment of impact.
Key Responsibilities: Deliver Unmatched Service : Engage with customers via phone, email, chat, and in-person, ensuring each interaction leaves them feeling valued and supported. Proactive Problem Solving : Address and resolve issues swiftly, with a focus on creating positive outcomes. Escalate complex cases as necessary to guarantee complete resolution. Inspire with Product Knowledge : Offer clear, accurate, and engaging information about VERVE's products and services, empowering customers to make the most of their fitness journey. Cross-Functional Collaboration : Partner with other departments to streamline customer solutions and deliver seamless service experiences. Champion Customer Feedback : Identify patterns in customer feedback and collaborate with management to drive improvements that enhance our product and service offerings. Raise the Bar : Set high standards in customer satisfaction and productivity, striving to exceed expectations in every interaction. Qualifications: Industry Knowledge : Experience in the fitness industry is a must. Customer-Centric Experience : Background in customer service, ideally in a high-contact environment such as a call centre or service desk. Communication & Empathy : Exceptional communication skills and a natural ability to build rapport and understand customer needs. Agility Under Pressure : Skilled in multitasking and maintaining composure in a fast-paced setting. Technical Proficiency : Familiarity with CRM software and the Microsoft Office suite is essential. Join VERVE and be part of a team that believes in transforming every customer into a loyal advocate. Together, we'll build a community inspired to Be Greater Than .
Job Types: Full-time, Permanent
Pay: $70,000.00 – $75,000.00 per year
Benefits: Employee discount Schedule: 8 hour shift Monday to Friday Supplementary Pay: Performance bonus Work Authorisation: Australia (Required) Work Location: In person
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