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Title: Customer Support Specialist
Company: BDSI
Job ID: 98869
Location: Murrarie, Australia
Position Summary
Analyzes supplier and/or customer data regarding ordering and/or delivery of parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer parts requirement inquiries, facilitates responses and resolves delivery problem. Maintains customer relationships. Develops an understanding of customer's culture and business strategies.
Essential Job Duties And Responsibilities
Reviews customer purchase orders to assess requirements.Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.Performs research in Cardex (ERP) to potentially resolve order issues.Reviews and actions open orders that are pending resolution.For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.Monitors / Expedites orders with high complexity and urgency.Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actionsMaintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.Performs other duties and responsibilities as assigned or required.
Basic Qualifications (Required Skills And Experience)
2-4 years of related work experienceExperience in Program Management and/or Customer SupportStrong problem-solving skillsExcellent communication skills, both written and verbalAbility to work in a very fast-faced environment with a high degree of accuracyAbility to effectively multi-taskAbility to manage multiple and competing prioritiesProficient knowledge in MS Office (Excel, Word, PowerPoint) applications
Typical Education / Experience
Education: High School Diploma, or Related Field of Study – Associate Degree in Business (preferred)Excellent problem solverHas the ability to work effectively with internal and external management and customersAble to produce desired results in a deadline-driven environment
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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