**Job Title:** Customer Support Specialist
**Company:** Coca-Cola European Partners
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Coca-Cola European Partners is seeking a motivated and passionate Customer Support Specialist to join our dynamic team in Canberra. As an entry-level position, this role is perfect for individuals looking to launch their career in customer support within a globally recognized brand. The successful candidate will be responsible for providing exceptional customer service through various channels and contributing to the overall customer experience.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Assist customers in resolving issues, processing orders, and answering questions about products and services.
2. **Issue Resolution:**
- Identify, analyze, and troubleshoot customer problems effectively, ensuring timely follow-ups and resolutions.
- Document all customer interactions in the CRM system, maintaining accurate records of inquiries, feedback, and resolutions.
3. **Product Knowledge:**
- Maintain up-to-date knowledge of the Coca-Cola product range, promotions, and company policies to provide accurate information to customers.
- Actively promote new products and services to enhance customer engagement.
4. **Collaboration:**
- Work closely with team members and other departments, including sales and logistics, to ensure efficient resolution of customer issues.
- Participate in team meetings to discuss customer feedback, areas for improvement, and innovative ideas for enhancing service.
5. **Feedback Management:**
- Gather customer feedback and relay insights to appropriate teams for continuous improvement of products and services.
- Participate in training sessions and contribute to the development of best practices within the customer support team.
6. **Technology Utilization:**
- Use customer support software and tools to streamline processes and enhance customer interactions.
- Stay updated on the latest technologies that can help improve efficiency and innovation in customer support practices.
**Requirements:**
- **Education:** High school diploma or equivalent; higher education in business, communications, or related field is a plus.
- **Experience:** No prior experience is required; however, any exposure to customer service in retail, hospitality, or similar industries is advantageous.
- **Personality Traits:**
- Independent: Ability to work autonomously and take initiative when needed.
- Passionate: A genuine enthusiasm for customer service and helping others.
- **Soft Skills:**
- Emotional Intelligence: Strong ability to empathize with customers and address their concerns with sensitivity.
- Teamwork: Excellent collaboration skills and the ability to work effectively within a diverse team.
- **Technical Skills:**
- Proficient in using computers and basic software applications; familiarity with CRM tools is a plus but not mandatory.
- Strong verbal and written communication skills.
**Benefits:**
- Free accommodation for the duration of your employment
- Complimentary gym membership to promote health and fitness
- Relocation allowance provided for candidates moving to Canberra
**Working Environment:**
Join a forward-thinking company that harnesses technology to drive innovation and efficiency in all aspects of our operations. Work within a supportive team that values collaboration and encourages continuous learning and professional development.
**Application Deadline:** October 22, 2024
**Equal Opportunity Statement:**
Coca-Cola European Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and abilities.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
