**Job Title:** Customer Support Specialist
**Company:** International Paper
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
**About Us:**
International Paper is a leading global supplier of renewable fiber-based products, serving customers worldwide. With a strong commitment to sustainability and ethical practices, we take pride in our workforce and are dedicated to creating a diverse and inclusive environment for all employees.
**Job Overview:**
As a Customer Support Specialist at International Paper, you will play a critical role in ensuring the satisfaction of our customers in the Canberra region. In this part-time position, you will leverage your extensive experience and excellent communication skills to address inquiries, resolve issues, and build lasting relationships with our customers. You will be a key representative of our brand, upholding our values of ethical conduct and integrity.
**Key Responsibilities:**
- **Customer Interaction:** Serve as the first point of contact for customers via phone, email, and chat, providing outstanding assistance and support to meet their needs.
- **Issue Resolution:** Analyze customer concerns and complaints, leveraging problem-solving skills to determine root causes and implement effective solutions in a timely manner.
- **Data Analysis:** Track, monitor, and report customer interactions and satisfaction levels, using data to identify trends and suggest improvements to processes and policies.
- **Decision-Making:** Empowered to make informed decisions that enhance customer experience while aligning with company policies, ensuring that solutions are both effective and compliant.
- **Product Knowledge:** Maintain comprehensive knowledge of International Paper products and services to provide accurate information and effectively address customer questions.
- **Collaboration:** Work closely with other departments, including sales, logistics, and technical support, to facilitate seamless communication and improve customer service workflows.
- **Feedback Loop:** Collect, document, and analyze customer feedback to share insights with management, supporting continuous improvement initiatives across the organization.
- **Training and Development:** Participate in ongoing training to enhance expertise in product offerings and customer support strategies, contributing to personal and team growth.
- **Maintain Ethical Standards:** Uphold the highest standards of ethical conduct and integrity in all customer interactions and related activities.
**Requirements:**
- **Experience:** A minimum of 4 years in a customer support or related field, preferably within a large organization.
- **Technical Proficiency:** Familiarity with Customer Relationship Management (CRM) systems, Microsoft Office Suite (Excel, Word, PowerPoint), and data analysis tools.
- **Education:** Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- **Personality Traits:**
- **Motivated:** Self-starter with a proactive approach to customer needs and challenges.
- **Confident:** Comfortable engaging with customers and making decisions that impact their experience positively.
- **Soft Skills:**
- **Analytical Thinking:** Ability to analyze data and customer feedback to draw meaningful insights and escalate issues appropriately.
- **Decision-Making:** Skilled in making timely and informed decisions that uphold company policies and drive customer satisfaction.
**Benefits:**
- Company Transportation
- Relocation Allowance
- Employee Discounts
**Working Environment:**
At International Paper, we foster a corporate culture that prioritizes ethical conduct, integrity, and respect. You will be surrounded by like-minded individuals who value teamwork and strive to create a positive impact on our customers and communities.
**Application Deadline:**
Please submit your application by **October 2, 2024**.
**Equal Opportunity Statement:**
International Paper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds and experiences, and we are proud to be an organization that values equality.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
