Employee Type
Full Time
Vacancy Type
Permanent
Discipline
Product Support
About us:
Lockheed Martin is a dynamic, growing, and energetic organisation offering stimulating, challenging work at the forefront of technology. Lockheed Martin is a leader in Australia's National Security, and our collaboration with Australian industry spans the Aeronautics, Maritime, Surveillance and Defence domains. We employ approximately 114,000 staff worldwide, and over 1200 staff in Australia across multiple locations.
Following the decision by the Australian Government to acquire UH-60M Black Hawk helicopters from the US Government, Lockheed Martin Australia has established a core team of experienced military Rotary Wing professionals to support the initial procurement and ongoing sustainment activities. The modern-day, 3rd Generation UH-60M Black Hawk helicopter is the world's leading multi-role battlefield and special operations helicopter with a proven legacy of exceptional capability and reliability. Lockheed Martin Australia is looking forward to being a key contributor to the Australian UH-60M Black Hawk program and encourages you to come join us in delivering a sovereign sustainment capability.
We are pleased to invite applications for the position of UH-60M Customer Support Specialist to join our UH-60M Black Hawk team in Enoggera, QLD.
About you:
To be successful in this role you will demonstrate the following: Substantial customer relations skills and ability to build and maintain relationships and manage customer expectations. Tertiary Qualifications from an accredited tertiary institution in a related Aircraft Maintenance Engineering (AME) discipline, or equivalent experience / combined education, including professional experience. Strong Communication skills with the ability to develop and articulate a detailed understanding of products and services in a technical environment. Substantial experience working within an engineering or technical project environment (preferably within the defence industry). Substantial experience dealing effectively with individuals from various backgrounds and positions to achieve desired results and to maintain a high level of customer confidence. What we offer you:
At Lockheed Martin we value our team and the contribution they make every day. We offer rewarding career pathways working on interesting projects that make a difference, continuous professional development and the opportunity to learn from a diverse team of talented individuals. In return we offer: Competitive Remuneration Options for genuine work/life flexibility including a 9-day, compacted fortnight Membership to Destination Discounts - that saves you money on many everyday purchases including supermarkets, petrol, department stores to name a few Annual flu vaccinations Salary packaging for car leasing Special Requirements:
Applicants are required to be Australian Citizens and hold a current or reinstatable NV1 Defence Security Clearance or be eligible to gain this. Employment may be contingent on the satisfactory result of criminal and/or other background screens, which require the collection and transfer of personal information.
Your responsibilities will include:
Reporting to the UH-60M Site Manager, your responsibilities will include: Deliver project management support and/or administrative services and track progress and issues to ensure effective service delivery outcomes. Analyse and respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services as per organisational processes and standards. Manage the flow of information, seek clarification and provide advice and responses to ensure prompt resolution of issues. Analyse and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible. Collect and compile information, prepare documentation and correspondence in line with quality and organisational requirements to support information flow and decision making.
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