Working at TasWater is not just a job; it is an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and tomorrow.
Our talented workforce of over 980 employees keeps Tasmania thriving by providing exceptional water and sewerage services to over 460,000 customers every day.
We have a bold and ambitious future, inspired by our vision to unlock water's full potential, and centred on our customers and communities, our people and partners, the environment, and our collective water future.
Over the coming 5 years we are investing $1.5 billion to ensure a safe and secure water future for a growing Tasmania, and will we make great steps towards our aspirations of net zero carbon emissions, and towards zero waste. Visit our website or YouTube channel to learn more. This Opportunity As a Customer Support Specialist at TasWater you will be responsible for identifying and providing tailored solutions to meet the needs of customers. You will be the subject matter expert on our Customer Support Program and be an advocate for any financially vulnerable customers.
Key Accountabilities Action referrals relating to customers requiring the assistance of the Customer Support Program Communicate effectively and efficiently with customers, both verbally and in writing, to ensure matters are dealt with in a timely and professional manner Use the appropriate resources and data to analyse the efficiency and effectiveness of business processes, specifically to identify opportunities for improvement through customer journey mapping Manage varying priorities while maintaining service standards and customer response times while meeting individual and team KPIs For a copy of the full position description please click here .
The Details This is a permanent full-time position that can be based in either Launceston or Devonport, offering hybridworking arrangements and flexibility in working hours so you can do the things that matter to you.
Your application must include a resume and a detailed cover letter that tells us about:
Why you are interested in this role. Your demonstrated experience working in a customer service environment, including detailed knowledge of customer service principles and practice Ability to work effectively as a team member and autonomously High level problem solving, prioritising and decision-making skills Awareness of privacy and confidentiality legal obligations If you want to learn more about this role please connect with Dimos Alexiou – Case Management & Training Coordinator on ******** or if you need assistance in applying, please contact Sutha Sehgar – Talent Acquisition Advisor on ******** .
Applications close at 10am on Tuesday 25th June 2024. This position attracts a total remuneration of $80,000 - $89,000 including superannuation.
Why TasWater? Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members. When you join TasWater, you join company that offers career development pathways, training courses and access to subject matter experts.
We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do.
We take pride in being acknowledged as an employer of choice for women by WORK180. Click here to view our benefits and policies, such as 18 weeks paid parental leave for all parents regardless of tenure and with full superannuation contributions. We're continuing to work on future benefits through a dedicated Employee Experience team.
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