We seek an empathetic, methodical, and positive Customer Support Specialist who is passionate about helping our clients and providing an excellent customer support experience. The ideal candidate also has a strong passion for technology and for helping others.
Orion Software is a young software startup that has been growing rapidly for 1.5 years. We are small but well-capitalized, and more importantly, we are strongly determined to provide the best service to our clients, who are based in the U.S., Canada, Europe, Australia, and Japan.
Responsibilities:
Helping clients until their problem is solved. Handling customer complaints (by email or on social media) Tracking customer service KPIs and metrics Email a daily activities report to the Manager Requirements: Proven experience working in Customer Support, at least 5 years Fast internet connection (this is a Remote Job) and PC/laptop. Availability between 5 PM and 2 AM CET (with a one-hour break during that period), Monday through Friday. Excellent written and verbal English skills Highly organized, meticulous, detail-oriented, and thorough. Able to multitask and prioritize well. Long-term intent. Demonstrate excellent email etiquette and concise and accurate communications. Excellent learning ability and proactive self-learning. You must be technically savvy and have experience with Google Calendar. Strong passion for software and technology Strong work ethic, reliable, punctual, and honest. Practical and efficient. Ability to reply quickly to emails. Resourceful in terms of internet search. Able to work independently but takes direction well from the Manager. Salary: 1055 EUR per month gross + yearly performance bonuses Your performance will be measured by Customer satisfaction and Ticket resolution rate. You will also receive a bonus each time a verified customer leaves a positive review that mentions our support.
Your application has to include: Your Resume (CV) The word "pizza" at the beginning of your application A video presentation of yourself and your work history (2 minutes) + a 5-minute presentation of our software (Galileo FX). Applications that are missing either one of the above will not be considered.
We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.
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