Customer Support Specialist - Fintech Scale-Up

About TransferGo TransferGo is a leading fintech company dedicated to providing innovative financial services that make a positive impact on people's lives. Our mission is to create a fairer financial world for migrants and their families.
Our Team We're a diverse and dynamic team of professionals who share a passion for delivering exceptional customer experiences. Our team is built on strong values and a culture of empathy, inclusivity, and collaboration.
The Role We're seeking a highly motivated and skilled Customer Support Specialist to join our team. As a key member of our support team, you'll play a vital role in ensuring our customers receive the best possible experience.
Key Responsibilities Customer Experience: Ensure that every customer interaction is positive, efficient, and effective.Communication: Develop strong relationships with customers through effective communication, active listening, and empathy.Problem-Solving: Identify and resolve customer issues in a timely and professional manner.Compliance: Adhere to all relevant regulations and company policies to ensure compliance.Requirements Excellent Communication Skills: Possess excellent verbal and written communication skills in English.Language Skills: Proficiency in other languages is a plus.Customer Focus: Demonstrate a passion for delivering exceptional customer experiences.Problem-Solving: Ability to think critically and resolve complex customer issues.Teamwork: Collaborate effectively with colleagues to achieve team goals.Flexibility: Willingness to work flexible hours, including evenings and weekends, to meet business needs.What We Offer Competitive Rewards: A comprehensive rewards package that recognizes and rewards individual contributions.Professional Development: Opportunities for growth and development through training and mentorship.Work-Life Balance: A flexible working environment that supports work-life balance.Collaborative Culture: A dynamic and inclusive team culture that values diversity and collaboration.Equal Opportunities TransferGo is committed to equal opportunities and diversity. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.