TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants.
We strive to provide tailored, more affordable financial services that make people's hard-earned money go further.
Now in our 12th year, with over 370 employees in offices across Europe, we're crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families.
We've come this far by building a talented, diverse workforce on a fair culture and our strong values.
Having this strong team of employees, we can serve those who really need our product to make their lives better.
Our Customer Support Team:
We believe that our customers deserve the best, so even if they face any issue or just have a question, we're always ready to help.
Currently, our team provides support in 9 languages and consists of more than 90 very dynamic, super-friendly, and passionate individuals.
At the moment, we are looking for a highly motivated and bright English speaker to join our wonderful Customer Support Team.
If you are a dynamic problem solver who enjoys communicating and helping others, and you're as passionate about positive customer experience as we are, you have to join us!
Here's what you'll be doing as Customer Support Specialist: Ensure excellent customer experienceDeal effectively with inbound and outbound phone callsDeal effectively with emails, live chat and offline tasksCommunicate with customers regarding additional documentsAdhere to compliance requirementsRequirements: Excellent verbal, written & listening skills in EnglishProficiency in other languages is a huge plusPassion for excellent customer experienceAbility to master customer interactions, handle complaints and keep calm in stressful situationsAbility to multitask and take responsibility & ownership in challenging situationsStrong attention to detailAbility to work effectively in a team: a friendly, empathic and solution-oriented personFlexibility to work in different shifts, according to business needsAbility to work in a hybrid mode or remotelyPlease send your resume in English language. What We Believe: At TransferGo, we offer competitive rewards to all people.
We know that recognition is about more than just money, and we've fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen.
We hold regular in-person events to connect with each other and help all our TransferNauts to grow with a generous training allowance.
We believe that empowering people makes for a happier and more effective workforce.
This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.
What we offer: Be part of building a meaningful product in a growing fintech scale-up;We hire owners;A competitive rewards package;Generous holiday allowance (based on tenure);Competitive healthcare insurance / wellbeing package from day one (based on your location);An annual development budget of €1,000 to spend on your growth;We truly embrace flexibility and take a hybrid approach to our working style.
Most of our team members come into their local office 2 days a week.If you are near one of our offices, we are a pet-friendly company and we enjoy regular opportunities to connect in person (we truly value in-person connection on a regular basis and celebrate in style).At TransferGo, we are committed to the equal treatment of all current and prospective employees.
We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage, civil partnership or any other protected category.
We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo.
We look forward to meeting you! #J-18808-Ljbffr
