A Little Bit About Us: InterCheck (Certn) is an Australian-based tech innovator revolutionizing background checks. Our mission? Modernizing and simplifying candidate application support through cutting-edge technology. We're known for our service-focused, human-centric approach, providing seamless criminal and RTW checks. We take pride in our values, where delivering exceptional value to customers is our top priority. We are on the lookout for individuals who are not only eager to learn but also committed to providing tomorrow's solutions. Our team is determined to deliver excellence and believes in the power of collaboration – we are better together. The Opportunity: We're looking for a Customer Support Specialist to join our APAC Customer Support team. Reporting directly to our APAC Manager, you will provide exceptional assistance to our customers via telephone, email, and chat to ensure they can access and complete their background checks. You will handle manual fulfillment of background check products, adapt to new systems and processes, and contribute to their optimization as needed. The ideal candidate thrives in a fast-paced setting, demonstrates meticulous attention to detail and data, and delivers superior customer service to both end users and clients. Please note: The application deadline for this position is Friday, May 10, 2024. All candidates will be contacted the week of May 13th for the next steps. As our Customer Support Specialist, you can expect to: Perform both automated and manual verification checks for customers and businesses. Make verification inquiries to global companies and institutions. Thoroughly evaluate identification against source data for quality assurance. Handle confidential information in compliance with regional regulations. Verify various details such as identities, personal information, employment history, education, certifications, and more. Record validated information in Certn/Intercheck platforms. Meet daily volume and accuracy targets. Prepare detailed reports and identify discrepancies. Conduct quality checks to meet client standards. Ensure empathetic, clear, and high-quality communications via phone, email, and chat. Respond to support line calls and reach out to clients and candidates for missing details. Collaborate with third parties for verification purposes. Address client inquiries promptly and effectively. Stay up-to-date on background check requirements and seek continuous improvement opportunities. Support colleagues by assisting with tasks, answering queries, and aiding in new hire training. We're hoping you'll bring: 2 years of experience in an entry-level position within customer service, support, or data entry, preferably in a technology-driven or fast-paced environment. Demonstrated competence in managing confidential information adhering to regional privacy and compliance directives. Strong customer service skills to address client questions and concerns promptly. Familiarity with Google Suite, general software and web applications. Personal passion for delivering industry-leading customer service experiences. Desire to improve personal working environments and processes. Strong work ethic, with the desire to 'roll up sleeves and get the job done. Comfortable working with incomplete information and teasing out solutions. Ability to learn and pick up new information and interpret client requirements quickly. The following will be considered an asset: 2 years experience of greater in tech environments, data entry and customer service offering assistance through phone, email, and chat channels. Familiarity with Zendesk, Stripe and Jira. Why choose InterCheck for your next career move? At InterCheck, our mission is clear: we're committed to creating an exceptional workplace that meets your needs and career aspirations. To achieve this, we're continually seeking your input, exploring industry best practices, and introducing innovative initiatives and improvements in our work environment. Our aim is for each of us to finish every day with a sense of pride in being part of the InterCheck story! Some of the benefits you can expect at InterCheck are: 4 weeks of paid vacation 12 wellness days Superannuation Remote-friendly and supportive flexible remote arrangements Work-from-home allowance Flex Allowance Professional development budget And a few more goodies! InterCheck takes immense pride in being an advocate for equal opportunities in the workplace. Our unwavering commitment lies in forging a workplace that embodies respect, inclusivity, and freedom from barriers – a place where every member of our team can unleash their full potential. We firmly believe that the strength of our organization is rooted in diversity, and we encourage every individual to bring their authentic selves to work. We extend a warm welcome to all qualified candidates and hope that you'll consider InterCheck as your preferred employer, where you can thrive and contribute to our collective success. If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you. Just so you know… The selected candidate will be required to complete a background check. This means you will get to see firsthand what we do (and trust us, we do it REALLY well)! #J-18808-Ljbffr
