**Job Title:** Customer Support Representative - Work from Home
**Company:** Supervalu
**Location:** Sydney, New South Wales, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
### Job Description
Supervalu, a leading grocery wholesaler and retailer, is seeking a passionate and adaptable Customer Support Representative to join our dynamic team. This role focuses on delivering exceptional customer service to our diverse clientele while working from the comfort of your own home. If you are a motivated individual who thrives in a fast-paced environment and embodies an entrepreneurial spirit, this is the perfect opportunity for you!
### Responsibilities
As a Customer Support Representative, your key responsibilities will include:
- **Customer Interaction:** Provide exceptional support via phone, email, and chat to address inquiries, troubleshoot issues, and resolve customer concerns promptly.
- **Product Knowledge:** Develop a comprehensive understanding of all products and services offered by Supervalu to provide accurate information and recommendations to customers.
- **Problem Resolution:** Investigate and resolve customer issues with empathy and effective solutions, ensuring a positive customer experience.
- **Feedback Collection:** Actively solicit and document customer feedback to enhance service quality and inform operational improvements.
- **Innovation:** Proactively suggest new ideas and improvements based on customer interactions to help refine processes and service delivery.
- **Adaptability:** Quickly adapt to changes in policies, procedures, systems, and technology in line with the company's evolution.
- **Collaboration:** Work closely with internal teams, such as sales, distribution, and marketing, to enhance customer support efforts and improve overall customer satisfaction.
- **Performance Metrics:** Meet and exceed established performance metrics, including response time, resolution time, and customer satisfaction scores.
- **Record Keeping:** Maintain clear and accurate records of customer interactions and transactions to support continuous improvement initiatives.
- **Continuous Learning:** Participate in training sessions and workshops to stay updated on new products, services, and customer support best practices.
### Requirements
**Educational Requirements:**
- High school diploma (required); associates or bachelor's degree in a relevant field is a plus.
**Experience:**
- A minimum of 3 years of experience in a customer service or support role, preferably within the retail or grocery industry.
### Essential Skills & Traits
- **Personality Traits:**
- Passionate about customer service and committed to enhancing customer experiences.
- Adaptable and flexible in a fast-moving environment, willing to take initiative and tackle new challenges.
- **Soft Skills:**
- **Innovation:** Ability to think creatively and propose new strategies that contribute to customer satisfaction.
- **Persuasion:** Skillful in articulating solutions, guiding customers towards favorable outcomes, and managing objections with tact.
### Benefits
- **Paid Time Off (PTO):** Enjoy flexible paid time off to recharge and dedicate time to your personal life.
- **Joining Bonus:** Competitive joining bonus for new hires to welcome you into our team.
- **Gym Membership:** Access to a gym membership to promote health and well-being as part of our commitment to employee wellness.
### Working Environment
At Supervalu, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. Our remote work culture promotes flexibility, accountability, and innovation among our team members.
### How to Apply
Interested candidates are encouraged to apply by submitting their resume and a cover letter outlining their qualifications and passion for customer service by **October 2, 2024.**
### Equal Opportunity Employment Statement
Supervalu is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, or any other factor.
Join us at Supervalu, where your contributions matter, and help us redefine customer service excellence!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
