**Job Title:** Customer Support Representative - Work From Home
**Company:** Seeka
**Location:** Sydney, New South Wales, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
**About Seeka:**
At Seeka, we believe in empowering our customers and enhancing their experiences with our innovative solutions. We embrace diversity and strive to create an inclusive culture that values and respects all perspectives. Join our team and be part of a company that prioritizes growth, collaboration, and exceptional customer service.
**Position Overview:**
We are seeking a motivated and energetic Customer Support Representative to join our dynamic team remotely. The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring a seamless experience. This part-time position requires a hardworking individual with a passion for helping others and a commitment to maintaining our high standards of customer satisfaction.
**Key Responsibilities:**
- **Customer Interaction:**
- Serve as the primary point of contact for customers, addressing inquiries via phone, email, and chat in a timely and professional manner.
- Actively listen to customer concerns, providing accurate solutions and support while ensuring a positive customer experience.
- **Inquiry Resolution:**
- Troubleshoot and resolve customer issues effectively, utilizing problem-solving skills to identify root causes and implement solutions.
- Follow up with customers to ensure their concerns have been resolved satisfactorily and foster ongoing relationships.
- **Documentation and Reporting:**
- Maintain thorough records of customer interactions, inquiries, and resolutions in our support management system.
- Contribute to continuous improvement by providing feedback on recurring issues and suggesting enhancements to processes and systems.
- **Collaboration:**
- Work closely with other departments, including technical support and product teams, to ensure the resolution of complex customer issues.
- Share insights and innovative ideas for improving customer service workflow and overall customer satisfaction.
- **Product Knowledge:**
- Acquire in-depth knowledge of Seeka products and services to provide informed support to customers.
- Assist in training new team members and provide guidance on best practices in customer support.
**Requirements:**
- **Experience:**
- Minimum of 2 years of experience in a customer support or service role, preferably in a remote work environment.
- Proven track record of successfully resolving customer issues and delivering high-quality service.
- **Educational Qualification:**
- High school diploma or equivalent; relevant certifications in customer service or communication are a plus.
- **Personality Traits:**
- Energetic and passionate about customer service, with a proactive approach to solving problems.
- Hardworking individual who thrives in dynamic environments and is committed to the success of the team.
- **Soft Skills:**
- Strong planning and organizational skills, effectively managing multiple tasks and priorities.
- Innovative mindset with a willingness to explore new ideas and approaches to enhance customer interactions.
- **Technical Skills:**
- Proficiency in using customer support software, CRM tools, and Microsoft Office Suite.
- Comfortable utilizing technology to communicate and collaborate effectively within a remote team.
**Benefits:**
- Life insurance
- Dental insurance
- Profit sharing
**Working Environment:**
At Seeka, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe that a diverse team leads to innovative ideas and better customer solutions.
**Application Deadline:**
Please submit your application by ******** .
**Equal Opportunity Statement:**
Seeka is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
Join Seeka today and contribute to our mission of delivering outstanding customer support!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
