This is a Customer Support Representative (Sydney) role with one of the leading companies in AU right now -- Humanitix -- with an amazing team.
They are continuing to grow rapidly.
This is the chance to join right as the takes off.
More About the Role at Humanitix As a Customer Support Rep, you'll be the first port of call and the face of the Humanitix brand when Humanitix event hosts reach out for support on our platform.
You will play a critical role in guiding our community of organisers, providing advice about ticketing and platform navigation to make their job easier and their events a resounding success.
Working extremely closely with your Success Team colleagues, you'll be identifying event hosts' needs and matching them with the right solution - or helping us build a new one! **Every day is an opportunity for you to turn another event host into a loyal Humanitix advocate.** Ideal for someone with prior customer-facing experience looking to dive into an impact-driven career, this role is suited for an energetic, proactive and mature team member who is ready to learn and is capable of owning their work.
**At Humanitix, you'll learn how to:** -------------------------------------- - **Work hard.
Play harder.
And maintain a healthy balance.** We celebrate great work ethic but also like to have fun.
We recognise that there are only 24 hours in a day to split your time between your career, loved ones, passions, and pursuits outside of work.
- **Make genuine connections by bringing your authentic self to work.** Your colleagues can be your friends too, sometimes lifelong.
- **Ask for forgiveness, not permission.** We encourage experimentation and reward initiative.
Have an idea so crazy you think it just might work? Go for it and share the results.
- **Give and receive direct and constructive feedback**.
It may feel uncomfortable at first but a huge growth opportunity awaits.
- **Ask for help and escalate issues.** You are not expected to be a superhero.
**You'll love this role if:** ----------------------------- - You want to **build a career in customer support / technical solutions.** - **You are a people person** - approachable, a good listener, empathetic, and you love helping others.
- **You love seeing customers succeed** and genuinely want them to have a happy experience.
- You are **passionate about live events and social change** and eager to share that passion with others.
- **You can learn on-the-fly** and embrace the guidelines and processes behind Humanitix's unique style of service.
If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that's right for them.
We model this in our hiring process for our partners like Humanitix.
Applying here is the first step in the hiring process for this role at Humanitix.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
To put it simply, Hatch is for everyone.
