The Opportunity: Join our dynamic team as a Customer Support Representative/Storeperson, where you'll play a crucial role in delivering exceptional service and ensuring smooth operations. In this position, you will:
Be the first point of contact for our customers, addressing enquiries and providing solutions to enhance their experience. Collaborate with a supportive team to manage inventory and ensure efficient store operations. Gain valuable skills in customer service and logistics, with opportunities for professional growth and advancement within the company. Contribute to a positive work environment where your ideas and feedback are valued. If you're passionate about helping others and thrive in a fast-paced setting, we want to hear from you!
Roster: Monday to Friday 0800-1630 Role Located: Gladstone Komatsu can provide you with: Paid Parental Leave: 12 weeks of paid primary carer parental leave Technology: Discounts on Apple, Dell, Lenovo, and Microsoft products Financial: Komatsu Employee Referral Program offering a bonus of $5,000 if you successfully refer someone for a role, Income Protection options available Career: recognition and awards, Komatsu is a recognised training organisation (RTO) providing an opportunity to complete recognised Cert III courses Health: Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks Cars, Home & Hardware: Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents Your Knowledge, Skills and Abilities: Product Knowledge: Familiarity with Komatsu equipment and services, including technical specifications and operational functionalities. Inventory Management: Understanding of inventory control processes and systems. Customer Service Principles: Knowledge of best practices in customer service and communication. Communication Skills: Strong verbal and written communication abilities to effectively interact with customers and team members. Problem-Solving Skills: Ability to identify issues and develop solutions quickly and effectively. Organizational Skills: Excellent organizational abilities to manage multiple tasks and prioritize effectively. Technical Proficiency: Proficient in using software applications relevant to customer support and inventory management. Customer-Focused Mindset: Ability to provide exceptional service and foster positive relationships with customers. Team Collaboration: Willingness to work as part of a team to achieve common goals. Attention to Detail: Strong attention to detail in managing inventory and processing customer requests. Adaptability: Ability to adapt to changing circumstances and handle pressure in a fast-paced environment. Ready to get started? Apply now!
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