Customer Support Representative - Mining

Hitachi Benefits A competitive and rewarding salary package inclusive of Super & Company Biannual BonusesFully maintained company vehicle + Personal laptop + work mobile Exclusive staff discounts on Medibank Health Cover and a range of other in-house products and servicesEnd to end, OEM level training to ensure you are well equipped to perform your bestReal opportunities for personal development within a world class, dynamic companyA supportive management team which values your input in finding new and innovative ways of achieving successBe a key member and driving force in leading OEM which genuinely ensures everyone is happy and safe at work!About the Opportunity Due to growth of our business, we have an exciting opportunity for a Customer Support Representative - Mining to join our Mackay team supporting mines in the Bowen Basin.
Predominantly servicing the needs of our mining customers, you will be the first point of contact for our company and the integral link for supporting our valued customers.
The role will provide holistic OEM customer and technical support for our valued mining customers, and your previous experience with off-highway electric drive haul trucks and hydraulic excavators will enable you to be successful in this customer-facing role.
About you – if you consider yourself to have the following, then we want to hear from you! Safety Commitment – Proactive awareness and total commitment to Hitachi's number one priority – always exercising a high standard of precaution and duty of care to yourself and for others around you Technical Knowledge – Trusted to provide holistic technical advice on electrical, hydraulic and mechanical components for Hitachi's large off highway truck and hydraulic mining excavator rangeProject Coordination –assist with the planning and execution of major maintenance events by liaising with relevant site representatives, while working collaboratively with the Service and Parts departments to meet and exceed customer expectationsAttendance at customer site meetings as required to resolve technical issuesTrade Qualified – Minimum mechanical or electrical trade qualifications Positively enabling the customer partnership by actively chasing improvement opportunities and timely resolution of queries Personable and Professional Communication Skills – Communication and self-organization will be your strength as you plan and prepare relevant documentation related to machine performance, customer products, workmanship, warranty and diagnostic information If this sounds like the perfect role for you, then please click APPLY NOW

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