The Global Support team is built across multiple hubs (Austin, LA, Sydney, Yerevan, Amsterdam) in 3 main regions. We have different levels within the support team with CSR 1 (Customer Support Representative) based offshore. Then our CSR 2 (this role), and Technical Support Engineers report to the same Manager in the respective hubs.
The CSR 2 role will have the opportunity to move into the Technical Support Engineer role.
About the Role This role is opening up as we're growing and expanding our team in the APAC region, as we've just opened up a new hub in Singapore! We're building our team of support reps and technical support engineers.
At Miro, we're a diverse team that takes pride in offering our customers a product, experience, and support in their language. This person will be working with the global team to expand our support offering while gaining skills in troubleshooting, technical expertise, problem-solving, and effective communication by phone, chat, and tickets. Mironeers work in a hybrid model, with 2 days a week in office culture as our baseline. However, we are flexible with WFH when needed.
We dream big, work hard, and play as a team to win the world. As a rapidly growing company, there are opportunities for internal growth and career development. If you're passionate, ambitious, and have a collaborative mindset, come join our Miro Support team!
This role is open as the person who had the role moved into the Technical Support Engineer role (in the same team). We would love the person who accepts this role to live in Sydney and participate in hub activities where possible!
What you'll do Balance Performance and Productivity with Metrics
Probe, troubleshoot, and investigate customer questions, issues, and some limited service requests
Internal and external communication
Collaborate on Projects once performance and productivity milestones are met
Use prioritisation and collaboration to address issues and incidents as they come in
What you'll need Personal Ownership and Accountability
Curiosity about the product, questions, etc.
Empathetic and Open-Mind
Communication Skills (Written and Spoken)
What's in it for you Competitive equity package
Private health insurance program
Salary continuance insurance and Life insurance coverage
Free lunches on in-hub days with fully stocked snacks and drinks
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Opportunity to work for a globally diverse team
About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.
02. Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.
03. Skill Assessment An interactive presentation to see your skills in action, based around a particular case study or business problem.
04. Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.
Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.
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