Customer Support Representative

Responsibilities of the role will cover the following key areas: Providing exceptional service by answering customer and partner enquiries, registering feedback and managingplaints Responding to customer enquiries promptly with a high degree of accuracy Working with internal stakeholders to investigate issues, and to develop solutions for customer queries Identifying risks and issues, working to solve them efficiently, and escalating where appropriate Identifying opportunities for improvement for our customers and for the customer support function Assisting in maintaining FAQs and support documents Contributing to team discussions and being the voice of the customer for the wider business Working with the wider business where needed to shape the future of the app The skills & knowledge you need to have: Having a customer focused mindset, with the ability to understand their needs and concerns Being naturally inquisitive, with ability to ask the right questions to support customers, partners and the business Being a contributor, having a voice at the table, and working collaboratively with others Strong written and verbalmunication skills Ability to work with agility and make judgement calls in a fast-paced and constantly evolving environment Passionate about technology and start-up business environments with limited structure Familiar with various banking products and finance apps across the industry Proactively seek opportunities for continuous improvement Ability to interpret data and strong attention to detail What's next: We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks.If you are among selected candidates, we'll be in touch to schedule a phone interview.In any case, we will keep you posted on the status of your application.We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help.Please reach out to .We also encourage you to let us know your pronouns at any point during the recruitment process.Job ID ACD271C489