**Job Title:** Customer Support Representative
**Company:** Ingram Micro
**Location:** Adelaide, South Australia, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Overview:
Ingram Micro is seeking a dedicated and hardworking Customer Support Representative to join our dynamic team in Adelaide. As a key member of our customer support unit, you will be responsible for delivering exceptional service that fosters positive relationships with our clients. Your ability to analyze customer needs and provide thoughtful solutions will be vital to our commitment to excellence.
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### Key Responsibilities:
- **Customer Interaction:** Engage with customers via phone, email, and chat to provide timely and accurate support regarding our products and services.
- **Issue Resolution:** Identify issues quickly and develop appropriate solutions to resolve customer concerns and complaints with a focus on customer satisfaction.
- **Documentation:** Maintain detailed records of customer interactions and transactions to ensure prompt follow-ups and track patterns that may require attention.
- **Product Knowledge:** Stay up to date on all Ingram Micro products and services, including new features and offerings, to effectively assist customers and provide insightful feedback.
- **Collaboration:** Work closely with internal departments like sales and operations to facilitate seamless customer experiences and ensure customer feedback is communicated to the relevant teams.
- **Feedback Gathering:** Collect and analyze customer feedback to identify areas for improvement and suggest enhancements to products or services.
- **Performance Metrics:** Meet and exceed established performance metrics and KPIs related to customer satisfaction and resolution time.
- **Training and Development:** Participate in continuous training programs to enhance your skills and provide the best support possible.
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### Requirements:
#### Qualifications:
- **Education:** High school diploma or equivalent; relevant certifications in customer service or related fields are a plus.
- **Experience:** Minimum of 2 years of experience in customer support, preferably within the tech or distribution industry.
#### Skills:
- **Dedicated and Hardworking:** Exhibit a strong work ethic and a desire to contribute meaningfully to the team and customer experience.
- **Attention to Detail:** Demonstrate precision in handling customer requests and documentation.
- **Analytical Skills:** Ability to analyze customer issues and identify solutions quickly to provide effective support.
#### Personality Traits:
- **Persistent and Resourceful:** Show resilience in facing challenges and strive to find solutions.
- **Empathetic and Personable:** Enhance customer experiences by actively listening and understanding their needs, building rapport, and offering thoughtful support.
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### Benefits:
- **Disability Insurance:** Coverage to safeguard your well-being.
- **Retirement Plan:** Company-backed support to help you prepare for your future.
- **Company Equipment:** Necessary tools and resources will be provided to succeed in your role.
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### Working Environment:
At Ingram Micro, we pursue excellence in every endeavor, setting a high standard for achievement. Our workplace fosters professional growth and encourages innovative thinking while maintaining a supportive and collaborative atmosphere.
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**Deadline to Apply:** Submit your application by September 27, 2024, to be considered for this opportunity.
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**Equal Opportunity Statement:** Ingram Micro is an equal opportunity employer. We believe in diversity and inclusion in the workplace, and we are committed to creating a positive environment for all employees. We welcome applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
