At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together.
We encourage people with diverse backgrounds to apply for this role.
The Opportunity: We're looking for an experienced Customer Support Representative at our Mackay branch to handle internal and external queries related to parts sales, orders, and deliveries.
Key Responsibilities: Check customer orders weekly to minimize lead times.
Proactively suggest cost-saving measures for the Parts Operation.
Follow company credit control policies.
Develop knowledge of Komatsu's structure, policies, and safety regulations.
Occasionally perform warehouse duties to enhance customer service.
Maintain communication with CSRs and stay familiar with clients' needs.
Provide backorder reports and delivery updates to clients.
Assist colleagues with customer inquiries.
Handle challenging situations professionally.
Participate in process improvements to enhance efficiency.
Promote Komatsu and its products positively.
Train new staff and assist satellite branches as needed.
Deliver exceptional customer service by processing orders promptly and supporting team processes.
Location: Mackay Roster: Monday to Friday Komatsu Benefits: Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits Financial: Company funded Income Protection Insurance Career: Recognition, awards, flexibility, further education studies and internal career development Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents Yearly Bonus: Potential to receive a yearly bonus Referral Program: $3000 referral payment for referring a successful new employee to Komatsu What We're Looking For: Ability to upsell parts and services Intermediate computer skills (Microsoft Suite, mainframe systems) Mechanical aptitude and earthmoving equipment knowledge Strong customer service and communication skills Experience in inventory control and warehouse systems Ability to work independently and under pressure Qualifications: Current driver's license (forklift license advantageous) Trade qualifications highly regarded Ready to get started?
Simply hit the apply now button!
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package.
We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations.
Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.
