About the company
Our client is an industry leader and pioneer in medical devices which focus on transforming the dental and orthodontic industry.
About the opportunity
Our client is seeking a Customer Support Representative to continue to support their clients and consumers across the WA market.
As a Customer Support Representative, you will be responsible for ensuring an unbelievable customer service experience through their contact channels, generating speedy and confident solutions to their customers' needs, providing an end-to-end engagement process, powerfully impacting customer satisfaction and profit growth.
ResponsibilitiesAccountable for assisting our customers with all requests related to service, product queries, questions, and opportunities.Guarantee customers a high level of satisfaction through end-to-end follow-up of requests, making contacts with related areas when necessary to resolve the customer query.Interact with customers through inbound and outbound calls, emails, and webchat on a daily basis.Collaborate with internal and external teams to support consumers, dentists, and orthodontists.Problem solve, with the ability to resolve challenges swiftly and efficiently by identifying the root cause.Ensure each customer interaction is accurately documented in our Customer Relationship System through generating a task for assignments, follow-ups, notes, or upon resolution of an engagement.Research information to answer enquiries from customers and share learning with departmental peers and management.Develop complete knowledge of our products and procedures to provide accurate information to customers.Identify potential cross-sell opportunities and forward them to the appropriate member of the sales team.
Skills and ExperienceAt least 3 years' experience in customer service, customer support, or customer experience roles; preferably in the healthcare or technology sector.Passion for customer service; a real people person!Provide a superior customer care offering through building trust, rapport, and empathy.Ability to identify customer-focused solutions, prioritizing customer needs and working to deliver solution-based assistance.Brilliant organisational and time management capabilities.Persuasive and confident speaker, clear communicator with active listening skills.Affinity with technology, agile thinking, and ability to always be learning.Digitally savvy with excellent working knowledge of CRM Systems, MS Office Suite, which includes Teams, PowerPoint, Outlook, Excel, Word, One Drive, and SharePoint.
Why this opportunity is right for youWork for a well-known healthcare company.Work 100% from home!Can be based anywhere in WA!Fantastic salary.
How to ApplyClick apply or contact Maddy Rhodes–Laird, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.#J-18808-Ljbffr
