**Job Title: Customer Support Representative**
**Company: Plains GP Holdings**
**Location: Perth, Western Australia, AU**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Experience Required: 4 Years**
**Application Deadline: October 6, 2024**
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### Job Description
Plains GP Holdings is seeking a highly motivated and reliable Customer Support Representative to join our dynamic team in Perth, Western Australia. As an integral member of our customer service department, you will play a crucial role in ensuring that our clients receive exceptional support and a seamless experience with our products and services. We pride ourselves on transcending borders and promoting collaboration on a global scale, making this a unique opportunity for the right candidate.
### Responsibilities
- **Customer Interaction**: Respond promptly and effectively to customer inquiries via phone, email, or chat, ensuring accurate information is delivered in a friendly and professional manner.
- **Problem Resolution**: Identify, troubleshoot, and resolve product or service issues reported by customers. Demonstrate strong problem-solving skills to escalate and follow through on complex issues until resolution.
- **Product Knowledge**: Develop and maintain an in-depth understanding of our products and services to provide accurate and insightful support. Participate in ongoing training sessions to keep up to date with new features and updates.
- **Documentation**: Accurately document customer interactions, issues, and resolutions in our support system. Ensure that all relevant details are captured for future reference and potential follow-ups.
- **Customer Follow-Up**: Proactively follow up with customers after an issue is resolved to ensure their satisfaction and gather feedback about their experience.
- **Collaboration**: Work closely with other departments such as Sales, Engineering, and Product Development to communicate recurring issues and provide insights that can help enhance our offerings.
- **Performance Metrics**: Strive to meet or exceed established performance metrics including response time, resolution time, and customer satisfaction scores. Regularly review your performance and seek feedback for continual improvement.
- **Team Support**: Contribute positively to team dynamics by sharing knowledge, tips, and resources. Assist in training new team members when necessary.
- **Presentations**: Prepare and present written and verbal reports on customer satisfaction trends and team performance in team meetings.
### Requirements
- **Experience**: A minimum of 4 years of experience in a customer support or service role, preferably within the technology or service industry.
- **Education**: A high school diploma is required; a degree in a related field would be a plus.
- **Skills**:
- Strong problem-solving capabilities to identify solutions effectively and efficiently.
- Excellent presentation skills, both verbal and written, to communicate clearly with customers and team members.
- **Personality Traits**:
- Highly motivated individual who demonstrates initiative and a strong work ethic.
- Reliable and dependable, with a consistent record of punctuality and dedication to responsibilities.
- **Technical Proficiency**: Familiarity with customer support software and CRM systems is preferred. Basic technical understanding of products or services is an advantage.
- **Language Skills**: Proficiency in English is required. Additional languages are a plus.
### Benefits
- **Training & Professional Development**: Our company is committed to your growth, offering ongoing training and professional development opportunities to enhance your skills and career prospects.
- **Dental Insurance**: We offer comprehensive dental insurance plans to ensure you and your family maintain optimal oral health.
- **Life Insurance**: Peace of mind provided through our life insurance policy options for you and your loved ones.
### Working Environment
At Plains GP Holdings, we foster a collaborative work culture that values diversity and encourages contributions from all team members. Our global presence allows us to embrace different perspectives and experiences, enriching the customer support function and ensuring we meet the needs of our clients worldwide. Join us and become part of a team that makes a real difference.
### Equal Opportunity Statement
Plains GP Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified candidates to apply, regardless of race, gender, sexual orientation, disability, or any other characteristic protected by law.
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If you're passionate about delivering exceptional customer service and are ready to contribute to a forward-thinking company, we want to hear from you! Please submit your application before the deadline on October 6, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
