Customer Support Representative

Customer Support Representative - Reading / Hyrid Working - £12.00 - £13.00 ph - 12 Month Contract My client is looking for a Customer Support Representative to join their Customer Support department, to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be assisting customers through troubleshooting issues, related to hardware or installations as well as our mobile/web platforms and keep customers updated via phone & email of progress.
Key Job Responsibilities:
Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space. Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions. Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders. Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level. Essential Skills: Experience in a customer-facing role (mandatory) Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) Strong communication and listening skills. Well-developed time management and prioritization skills. Structured "can-do" approach to open matters and tasks in a demanding environment. Methodical and conscientious documentation skills. The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
If you meet the criteria for this role and are available to commit to a contract then please do not hesitate to apply!

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