**Job Title: Customer Support Representative**
**Company: Toys "R" Us**
**Location: Melbourne, Victoria, AU**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 2**
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**Job Description:**
Toys "R" Us is seeking a dedicated and enthusiastic Customer Support Representative to join our team in Melbourne, Victoria. This part-time position is ideal for individuals who are passionate about providing excellent customer service, possess strong problem-solving abilities, and thrive in a fast-paced environment. As a Customer Support Representative, you will play a crucial role in ensuring our customers have a positive shopping experience while representing the reputation and values of Toys "R" Us.
### **Key Responsibilities:**
- **Customer Interaction:**
- Respond to customer inquiries efficiently through various channels, including phone, email, and chat, while maintaining a friendly and professional demeanor.
- **Problem Solving:**
- Address and resolve customer complaints and concerns with confidence, utilizing resourcefulness to find effective solutions.
- **Product Knowledge:**
- Maintain an extensive knowledge of our products and policies to provide accurate and helpful information to customers.
- **Order Processing:**
- Assist customers with order placements, modifications, cancellations, and returns, ensuring policies are adhered to and customer satisfaction is achieved.
- **Feedback and Improvement:**
- Gather customer feedback and share valuable insights with management to inform product improvements and service enhancements.
- **Documentation:**
- Accurately document customer interactions, issues, and resolutions in our database, ensuring that records are up-to-date and available for future reference.
- **Team Collaboration:**
- Work collaboratively with other team members to meet department goals and objectives, fostering a supportive and positive working environment.
- **Continuous Learning:**
- Participate in ongoing training and development programs to stay current with product knowledge and customer service best practices.
### **Requirements:**
- **Experience:**
- Minimum 2 years of experience in a customer support or related role, preferably in retail or e-commerce environments.
- **Education:**
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- **Personality Traits:**
- Confident in communicating with customers and addressing their needs with assurance.
- Resourceful in identifying solutions to various customer service challenges.
- **Soft Skills:**
- Strong planning skills to manage workloads effectively while meeting deadlines.
- Innovative mindset that contributes to process improvements and enhances the overall customer experience.
- **Technical Proficiency:**
- Familiarity with customer relationship management (CRM) software and proficiency in Microsoft Office Suite.
- **Availability:**
- Flexible availability, including weekends and holidays, to accommodate customer demand.
### **Benefits:**
- **Company Transportation:**
- Convenient transportation options to assist with commuting to work.
- **Travel Opportunities:**
- Opportunities for travel as part of training and development or company events.
- **Disability Insurance:**
- Comprehensive disability insurance to ensure financial security for our employees.
### **Working Environment:**
At Toys "R" Us, we pursue excellence in every endeavor, setting a high standard for achievement. We foster a dynamic and inclusive workplace that encourages collaboration, innovation, and personal and professional growth. Join us in creating magical moments for our customers and making a positive impact in the toy retail industry.
### **Application Deadline:**
Interested candidates are encouraged to apply by **October 4, 2024**.
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**Equal Opportunity Statement:**
Toys "R" Us is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, ages, races, genders, sexual orientations, disabilities, and religions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
