Customer Support Representative

This is a Customer Support Representative role with one of the leading companies in AU right now -- Birchal -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Birchal We're on the hunt for a Customer Support Representative who can grow with us as we scale. This role is perfect if you're starting your career or a couple of years in, especially if you've got a relevant degree and a passion for the Australian startup ecosystem. You'll be our frontline hero, and customer obsessed, ensuring our community of innovators and investors experience nothing but the best. Key Responsibilities: - Be the go-to person for support via chat, email, and phone - Help create and polish our customer support tools, like help guides and SOPs - Team up with colleagues to solve issues and drive cross-functional collaboration - Link with our product and campaign teams to turn customer feedback into real improvements - Set and track our support metrics to keep satisfaction sky-high - Join our team meet-ups and training to keep growing your skills - Lead the charge in making sure our customers always come first, offering insights and ideas for how we can do better If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Birchal. Applying here is the first step in the hiring process for this role at Birchal. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.