Customer Support Representative

The Opportunity:This permanent full-time position is based in our Launceston branch and will be required on-site 5 days a week.The core hours for this position are 8:00am – 4:00pm, Monday to Friday, with no weekend roster.You'll be the central point of contact for all parts-related enquiries such as quotes, orders, status updates, dispatch, and organising deliveries.This important role will assist the broader Parts and Service departments to maintain a high level of customer service.Role Located: LauncestonKomatsu benefits:Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits.Financial: Income Protection Insurance provided through our company superannuation fund.Career: Recognition, awards, flexibility, further education studies, and internal career development.Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.Travel: Discounts with Avis, Qantas, Crown, IHG, and travel agents.Yearly Bonus: Potential to receive a yearly bonus.Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu.What we are looking for:Parts interpreting/administration experience.Knowledge of heavy machinery and/or mobile plant equipment is desirable.Able to provide a high level of customer service.Proven experience in customer-facing roles dealing with complex enquiries.The ability to work in a fast-paced environment with changing requirements.Ability to multi-task and prioritize workload.#J-18808-Ljbffr