**Job Title:** Customer Support Representative
**Company:** First American Financial
**Location:** Brisbane, Queensland, Australia
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 3
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**Job Description:**
First American Financial is seeking a dedicated and motivated Customer Support Representative to join our growing team in Brisbane. This part-time position is ideal for an individual with a passion for problem-solving and exceptional communication skills. As a Customer Support Representative, you will play a pivotal role in ensuring our clients receive outstanding service while managing various inquiries and issues efficiently.
**Key Responsibilities:**
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing accurate and timely information about our products and services.
- Identify and resolve customer issues by evaluating the situation, analyzing possible solutions, and implementing the most effective course of action.
- Document interactions and maintain detailed records of customer communications, inquiries, and resolutions in our CRM system, ensuring all information is accurate and up-to-date.
- Collaborate with internal departments, such as technical support and sales, to escalate complex issues and advocate for the customer's needs.
- Strive to enhance customer satisfaction by actively listening to customer feedback and implementing improvements to service delivery where appropriate.
- Educate customers on product features, benefits, and best practices to optimize their overall experience with our services.
- Monitor and analyze trends in customer inquiries to identify opportunities for product improvement and procedure enhancements.
- Participate in training sessions and professional development opportunities to enhance product knowledge and customer service skills.
- Engage in team meetings and contribute ideas for improving processes, workflows, and overall customer experience.
**Requirements:**
- Minimum of 3 years of experience in a customer service or support role, preferably within the financial services sector.
- Strong problem-solving abilities and critical thinking skills, with a focus on delivering effective resolutions in a fast-paced environment.
- Excellent communication skills, with the ability to convey information clearly and accurately, both verbally and in writing.
- Demonstrated ability to work independently while being a proactive team player, contributing positively to team dynamics.
- Familiarity with CRM systems and customer service software is advantageous.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and able to quickly adapt to new software applications.
- An enthusiastic and hardworking attitude driven by motivation to succeed and excel in customer service.
**Personality Traits:**
- Hardworking: Committed to delivering exceptional service and willing to go the extra mile for our customers.
- Motivated: Self-driven to meet and exceed goals while continuously seeking opportunities for personal and professional growth.
**Benefits:**
- Attractive joining bonus.
- Gym membership to encourage a healthy work-life balance.
- Comprehensive dental insurance as part of our commitment to employee wellness.
**Working Environment:**
Join us in an innovative setting that celebrates creativity and encourages you to think outside the box. At First American Financial, we value fresh ideas and diverse perspectives, fostering a culture where all team members can thrive and contribute meaningfully.
**Application Deadline:** ********
**Equal Opportunity Statement:**
First American Financial is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other defining characteristic.
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We look forward to your application and the opportunity to welcome you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
