**Job Title:** Customer Support Representative
**Company:** CSL Limited
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
CSL Limited is seeking a passionate and hardworking Customer Support Representative to join our dedicated team in Brisbane. As a leading global biotechnology company, we are committed to innovation and excellence in providing patient-focused solutions. This role is ideal for individuals seeking to start their career in customer service within a dynamic and supportive environment.
**Key Responsibilities:**
1. **Customer Assistance**: Respond to customer inquiries via phone, email, and live chat, providing accurate and timely resolutions to their questions and concerns.
2. **Product Knowledge**: Develop a comprehensive understanding of CSL's product offerings to address customer needs effectively and accurately.
3. **Issue Resolution**: Identify and troubleshoot customer issues, escalating complex situations to the appropriate team members while maintaining clear communication with the customer throughout the process.
4. **Data Entry and Management**: Accurately enter and maintain customer information in our CRM system, ensuring all records are up-to-date and correct.
5. **Feedback Collection**: Gather customer feedback and report insights to assist in improving products and services.
6. **Team Collaboration**: Work closely with other departments, such as Sales and Technical Support, to ensure a seamless customer experience.
7. **Training Participation**: Engage in ongoing training programs to enhance product knowledge and customer service skills.
8. **Adhere to Policies**: Follow all company policies, procedures, and compliance guidelines while handling customer interactions.
9. **Continual Improvement**: Actively participate in team meetings and suggest improvements to service workflows and processes.
10. **Performance Metrics**: Strive to meet or exceed key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution rates.
**Requirements:**
- **Experience**: Minimum of 1 year of experience in a customer service or support role.
- **Education**: High school diploma or equivalent; relevant certifications or coursework in customer service or communications is a plus.
- **Personality Traits**:
- Passionate about helping others.
- Hardworking, with a strong desire to learn and grow within the company.
- **Soft Skills**:
- Exceptional attention to detail to ensure accurate information and documentation.
- Strong planning skills to effectively manage time and prioritize tasks in a fast-paced environment.
- **Technical Skills**: Proficient in using customer relationship management (CRM) software and other relevant digital tools. Basic knowledge of Microsoft Office Suite (Word, Excel, and Outlook).
- **Communication**: Excellent verbal and written communication skills with a focus on professionalism and empathy in customer interactions.
- **Team Player**: Ability to work collaboratively within a team, sharing knowledge and supporting colleagues.
- **Availability**: Flexibility to work part-time hours, including potential evenings and weekends as required.
**Benefits:**
- Retirement plan to help you save for the future.
- Travel opportunities to broaden your horizons and professional experience.
- Paid overtime for additional hours worked, ensuring you are compensated for your time.
**Working Environment:**
At CSL Limited, we foster a supportive work culture that encourages exploration and taking calculated risks for personal and professional growth. We value innovation and creativity, allowing our employees to thrive in a dynamic environment where their contributions are recognized and rewarded.
**Deadline to Apply:** October 4, 2024
**Equal Opportunity Statement:**
CSL Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law.
If you are passionate about providing exceptional customer support and eager to join a company that values innovation and teamwork, we invite you to apply for this exciting opportunity today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
