Customer Support Representative

Job Description:

Raymond James Financial is seeking a part-time Customer Support Representative to join our team in Canberra, Australian Capital Territory. As an Associate Level role, we require a candidate with a minimum of 4 years of experience in customer support or a related field. The ideal candidate will be resourceful and confident, with strong interpersonal skills and a passion for problem-solving.

Responsibilities:- Serve as the first point of contact for customers, providing support and assistance with inquiries and issues- Handle customer complaints and ensure timely resolution to maintain high levels of customer satisfaction- Assist customers with account setup, maintenance, and troubleshooting- Collaborate with internal teams to escalate and resolve complex customer issues- Keep accurate records of customer interactions and transactions- Proactively identify opportunities to improve customer support processes and procedures- Provide feedback to management on customer trends and issues

Requirements:- Bachelor's degree in Business Administration or related field preferred- 4+ years of experience in customer support or a similar role- Strong communication and problem-solving skills- Ability to multitask and prioritize workload effectively- Proficiency in Microsoft Office and CRM software- Innovative mindset and willingness to learn new technologies- Experience with people management is a plus

Benefits:- Vision insurance- Company equipment provided- Training and professional development opportunities to support personal and professional growth

Working Environment:At Raymond James Financial, we foster a culture of ongoing learning and development to support the growth and success of our employees. We provide a collaborative and supportive work environment where employees are encouraged to innovate, learn from each other, and grow professionally.

Equal Opportunity Statement:Raymond James Financial is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

Deadline to apply: June 14, 2024

Join our team and help us provide exceptional customer support to our clients at Raymond James Financial in Canberra, Australian Capital Territory. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.