Customer Support Representative (Fluent in English & Japanese)About Us: PropTradeTech is a rapidly growing fintechpany that provides customised technology solutions to partners across the globe.Our proprietary trading simulation platform allows us to provide unique solutions to those looking to leverage the emerging proprietary trading industry.As a high growth start up we foster a collaborative and exciting work culture.Our clients are global and we pride ourselves on the quality of support we provide.The Customer Support Team is an integral part of our organisation, dedicated to providing exceptional service and ensuring client satisfaction.Through a global presence with strategically located offices across key regions, we offer timely assistance tailored to our clients' locations, amodating specific time zone needs.Our 24/7 multilingual customer support ensures uninterrupted assistance, contributing to a seamless and accessible experience for clients whenever they require help.Effectivemunication is our priority, and we offer diverse channels, including email, Slack, and an advanced chatbot system, allowing clients to connect effortlessly through their preferred platform.By consistently delivering personalised and exceptional support, the Customer Support Team plays a crucial role in shaping a positive client experience, reinforcing ourmitment to excellence in every interaction.Purpose of the position: We are rapidly expanding our workforce around the world and are currently hiring.We invite motivated and engaged people to join us as Customer Support Administrators in a full-time capacity.In this position you will be working as part of a strong customer focused team as the first point of contact for new existing customers, predominantly via email.You will be focused on providing outstanding customer service support by responding to customer enquiries regarding trade investigation, account set-up & verification, technology and dashboard support, and actioning any other requests.These roles will see you working in a high pressure, repetitive natured environment, whilst handling diverse customer conversations and navigatingplex systems.You will see yourself working in a highly agile environment as the result of evolving customer, technology and business needs.If you are looking for the next step in your customer service career, PTT is the organisation for you.There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals.Key responsibilities: Provide administrative support to our clients & customers via email and slack channels in a timely, helpful & professional manner Educate clients in thepany's platforms, trading products and rules, and breach/withdrawal procedures Manage administration and account set-up of customer accounts Work closely with the Finance and Account Management teams to ensure client's needs are efficiently met Provide ongoing assistance and testing in the implementation of new systems, technology and processes Handlingplaints in a timely, professional and courteous manner Report customerplaints and escalate issues when necessary to prevent potential churn Selection Criteria: Essential Post-secondary education or the equivalent experience in the field - minimum Proven experience working in a customer support team and professional environment Highly developed customer service skills, particularly with problem solving, to assist customer needs Excellent verbal & writtenmunication in both Excellentputer and data entry skills Ability to work with individuals from multicultural backgrounds Desired Tertiary qualifications in Business Administration, ms or equivalent Previous administration experience supporting diverse client base An understanding or interest in trading, FX or general finance.Sound analytical and problem-solving skills Team player who is willing to go above and beyond to support the team in all aspects of the work We have a range of employee benefits including ongoing investment in your career development, wellness and lifestyle perks like monthly corporate massages, parental leave, staff referral bonus program, employee-purchased leave, Perkbox reward and recognition, study assistance and much more.... Are you interested in this opportunity but don't meet every requirement?PropTradeTech endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.Kindly note we are a participant in the Circle Back Initiative, demonstrating ourmitment to responding to each applicant.Job ID 100
